Resort Trolley Driver - Dollywood's HeartSong Lodge & Resort - Full Time Seasona
The Dollywood Company, Pigeon Forge, TN, United States
Resort Trolley Driver - Dollywood's HeartSong Lodge & Resort - Full Time Seasonal
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Resort Trolley Driver will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Resort Trolley Driver is responsible for all aspects of transportation of Resort Guests, to include safety, friendliness, cleanliness and line speed. This is to be done in a manner consistent with the Values and Mission of The Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities:
Greets guests and initiate friendly interaction. Provide Guest excellence, which exceeds expectations
Effectively uses empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented
Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
Effectively performs in the role of Resort Trolley Driver to include (but not limited to):
Transports Guests via Trolley in a safe and efficient manner
Visually observes surroundings to identify potential safety hazards
Cleans and organizes conveyance daily to present professional appearance
Communicates calmly, clearly, and professionally with Guests and Hosts
Assists Guests with the loading/unloading of the Trolley, also alerting them of the height of steps and surrounding curbs
Assists Guests with the loading/unloading of ECV's, wheelchairs, and strollers
Completes daily written reports and turn in any necessary paperwork to Parking PIC
Operates vehicles/work each position in all weather conditions
Maintains a sense of urgency toward area of operation to reduce Guest wait time
Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
Assists with other areas in parking as needed/requested by Management
Wears and maintains a themed costume issued by Dollywood
Performs special projects as directed by Management
Attends all required Training Classes and Meetings
Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
Verbally communicates and enforces Safety rules
Visually observes Guest actions during operation to prevent safety hazards
Initiates friendly interaction with guests
Works varying hours and at different areas when needed
Maintains confidentiality at all times
Follows all safety standards to include reporting any violation of standards
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required:
Must be at least 21 years of age
Must be able to drive all motor vehicles used in operations - trolley, shuttle van, and truck
Must have valid Tennessee Commercial Driver's License with a Passenger Endorsement and proof of auto liability insurance
May be required to provide a copy of personal driving record from home state
Must have less than three (3) traffic violations on record in the last three (3) years
Must not have a DUI conviction in the past 15 years on record
Must submit and pass a pre-employment DOT Certified Drug and Alcohol Screening and background check
Must submit and pass a Motor Vehicle Records check
Knowledge, Skills, and Abilities:
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Ability to memorize safety standards & scripted material
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to be flexible to handle frequent changes in priorities
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit, stand or walk for long/short periods of time
Able to work in a small, confined area
Able to push and/or pull
Able to bend at the waist and knees for long periods of time
Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions
Ability to move about and react quickly in emergency situations
Give two weeks' notice for requested days off and have all necessary schedule changes approved by leadership
Ability to tolerate stress due to job responsibilities and serious consequences of making an error
Able to operate a fire extinguisher
Able to tolerate detergents and chemicals
Able to lift 50 lbs
Must be willing to perform other work functions as assigned
Physical and Cognitive Requirements:
Lifting and Carrying:
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
Mobility:
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements:
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions:
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements:
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Resort Trolley Driver will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Resort Trolley Driver is responsible for all aspects of transportation of Resort Guests, to include safety, friendliness, cleanliness and line speed. This is to be done in a manner consistent with the Values and Mission of The Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities:
Greets guests and initiate friendly interaction. Provide Guest excellence, which exceeds expectations
Effectively uses empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented
Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
Effectively performs in the role of Resort Trolley Driver to include (but not limited to):
Transports Guests via Trolley in a safe and efficient manner
Visually observes surroundings to identify potential safety hazards
Cleans and organizes conveyance daily to present professional appearance
Communicates calmly, clearly, and professionally with Guests and Hosts
Assists Guests with the loading/unloading of the Trolley, also alerting them of the height of steps and surrounding curbs
Assists Guests with the loading/unloading of ECV's, wheelchairs, and strollers
Completes daily written reports and turn in any necessary paperwork to Parking PIC
Operates vehicles/work each position in all weather conditions
Maintains a sense of urgency toward area of operation to reduce Guest wait time
Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
Assists with other areas in parking as needed/requested by Management
Wears and maintains a themed costume issued by Dollywood
Performs special projects as directed by Management
Attends all required Training Classes and Meetings
Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
Verbally communicates and enforces Safety rules
Visually observes Guest actions during operation to prevent safety hazards
Initiates friendly interaction with guests
Works varying hours and at different areas when needed
Maintains confidentiality at all times
Follows all safety standards to include reporting any violation of standards
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required:
Must be at least 21 years of age
Must be able to drive all motor vehicles used in operations - trolley, shuttle van, and truck
Must have valid Tennessee Commercial Driver's License with a Passenger Endorsement and proof of auto liability insurance
May be required to provide a copy of personal driving record from home state
Must have less than three (3) traffic violations on record in the last three (3) years
Must not have a DUI conviction in the past 15 years on record
Must submit and pass a pre-employment DOT Certified Drug and Alcohol Screening and background check
Must submit and pass a Motor Vehicle Records check
Knowledge, Skills, and Abilities:
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Ability to memorize safety standards & scripted material
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to be flexible to handle frequent changes in priorities
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit, stand or walk for long/short periods of time
Able to work in a small, confined area
Able to push and/or pull
Able to bend at the waist and knees for long periods of time
Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions
Ability to move about and react quickly in emergency situations
Give two weeks' notice for requested days off and have all necessary schedule changes approved by leadership
Ability to tolerate stress due to job responsibilities and serious consequences of making an error
Able to operate a fire extinguisher
Able to tolerate detergents and chemicals
Able to lift 50 lbs
Must be willing to perform other work functions as assigned
Physical and Cognitive Requirements:
Lifting and Carrying:
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
Mobility:
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements:
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions:
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements:
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world