Guest Services Specialist
Legends Global, New Orleans, LA, United States
Guest Services Specialist
Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Specialist for Legends Global/Caesars Superdome | Smoothie King Center | Champions Square.
Essential Duties and Responsibilities
Develop and facilitate team member training programs: annual, client-based, and new-hire orientations
Act as the liaison to clientele (Saints and Pelicans) for coordinating league-specific training initiatives
Creative design and drafting of team member bulletins and correspondence
Creative design and development of quarterly newsletter
Create, edit, and update departmental manuals and materials
Maintain and update team member tool box
Assist in coordination and facilitation of team member podcasts
Facilitate reward & recognition program during events (i.e., MVTM, A Little Lagniappe)
Coordinate events as part of reward & recognition program (i.e., Cinema in the Square, TM Appreciation Party)
Address questions/concerns via the guest services general phone line
Assist in monitoring and responding to Caesars Superdome, SKC, Champions Square & ADA Contact Us emails
Serve as ADA facilitator during events
Assist with supervising the incident management system (IMS), devices, and upgrades
Serve as lead person on duty on a rotation basis for events
All other duties as assigned
Qualifications
Must successfully pass a driving record and criminal background check
Experience with various methods of training
Excellent interpersonal and customer service skills
Effective communicator, both verbal and written
Computer literacy in Microsoft Office programs (i.e., Word, Excel, PowerPoint)
Extensive experience with Photoshop and InDesign (or similar program)
Self-motivated and able to motivate others
Ability to perform multiple tasks and meet deadlines
Exceptional organizational and time management skills
Goal oriented, team player
Easily adapts to change
Able to work nights, weekends, and holidays as needed
Education and/or Experience
Bachelor's degree or 2-3 years experience in a hospitality/customer service based industry
Certificates, Licenses, Registrations
Must possess a valid United States driver's license at time of appointment and throughout employment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an equal opportunity/affirmative action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA federal contractor.
Applicants that need reasonable accommodations to complete the application process may contact 504-587-3995.
Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Specialist for Legends Global/Caesars Superdome | Smoothie King Center | Champions Square.
Essential Duties and Responsibilities
Develop and facilitate team member training programs: annual, client-based, and new-hire orientations
Act as the liaison to clientele (Saints and Pelicans) for coordinating league-specific training initiatives
Creative design and drafting of team member bulletins and correspondence
Creative design and development of quarterly newsletter
Create, edit, and update departmental manuals and materials
Maintain and update team member tool box
Assist in coordination and facilitation of team member podcasts
Facilitate reward & recognition program during events (i.e., MVTM, A Little Lagniappe)
Coordinate events as part of reward & recognition program (i.e., Cinema in the Square, TM Appreciation Party)
Address questions/concerns via the guest services general phone line
Assist in monitoring and responding to Caesars Superdome, SKC, Champions Square & ADA Contact Us emails
Serve as ADA facilitator during events
Assist with supervising the incident management system (IMS), devices, and upgrades
Serve as lead person on duty on a rotation basis for events
All other duties as assigned
Qualifications
Must successfully pass a driving record and criminal background check
Experience with various methods of training
Excellent interpersonal and customer service skills
Effective communicator, both verbal and written
Computer literacy in Microsoft Office programs (i.e., Word, Excel, PowerPoint)
Extensive experience with Photoshop and InDesign (or similar program)
Self-motivated and able to motivate others
Ability to perform multiple tasks and meet deadlines
Exceptional organizational and time management skills
Goal oriented, team player
Easily adapts to change
Able to work nights, weekends, and holidays as needed
Education and/or Experience
Bachelor's degree or 2-3 years experience in a hospitality/customer service based industry
Certificates, Licenses, Registrations
Must possess a valid United States driver's license at time of appointment and throughout employment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an equal opportunity/affirmative action employer, and encourages women, minorities, individuals with disabilities, and protected veterans to apply. VEVRAA federal contractor.
Applicants that need reasonable accommodations to complete the application process may contact 504-587-3995.