Warranty Associate
Johnstone Supply - J Team Group, Greensboro, NC, United States
Warranty Associate
The Warranty Assistant is responsible for processing warranty claims with vendors, researching unpaid claims, and ensuring credits or replacement parts are issued. Strong attention to detail and proactive follow-up with vendors are key to success in this position.
Warranty & Claims Processing:
Initiate, process, and track warranty claims with vendors.
Research unpaid claims and follow up with vendors to ensure credits or replacement parts are issued.
Handle in-warranty and out-of-warranty repairs, as well as equipment sold at a discount (scratch & dent).
Process extended parts and/or labor warranty contracts.
Identify discrepancies on warranty tags and escalate to the sales and inventory control teams.
Communicate regularly with sales staff and vendors to ensure smooth warranty processes.
Provide necessary research and support for warranty-related inquiries.
Attend product and warranty-related webinars for continued education.
Administrative & Support Functions:
Initiate and manage the internal onboarding process for warranty claims using web-based and database systems.
Schedule and track the progress of various warranty processes.
Manage internal and external correspondence related to warranty claims.
Provide reports and updates to staff as needed.
Assist multiple departments by gathering and verifying warranty-related information.
Perform basic administrative duties such as creating reports, drafting emails, proofreading documents, sending correspondence, answering phones, and data entry.
Other duties as assigned by management to support the organization.
General Responsibilities:
Maintain compliance with company policies, procedures, and ethical standards.
Provide professional and courteous customer service when interacting with vendors, customers, and internal teams.
Process & Organizational Skills:
Ability to follow instructions and established procedures.
Strong attention to detail with excellent organizational skills.
Self-motivated with the ability to manage multiple tasks and meet deadlines.
Strong problem-solving skills and ability to find information using various resources.
Communication & Interpersonal Skills:
Effective written and verbal communication skills.
Ability to maintain a positive attitude in a fast-paced and team-oriented environment.
Education, Experience, and Job Specific Skills
Required: High School Diploma or G.E.D or equivalent combination of education and experience. 2 years of experience as warranty personnel, administrative assistant, or similar position. Basic computer skills (e.g., Email programs, Internet browsers, Word, Excel, MS Teams, JEN, and Database/Data Entry experience)
Preferred: General HVACR products, concepts, and the industry as a whole
Physical Demands & Work Environment:
The physical demands and work environment characteristics outlined here reflect those an employee may experience while performing the essential duties of this role. Reasonable accommodations can be provided to support individuals with disabilities in fulfilling these essential functions.
The Warranty Assistant is responsible for processing warranty claims with vendors, researching unpaid claims, and ensuring credits or replacement parts are issued. Strong attention to detail and proactive follow-up with vendors are key to success in this position.
Warranty & Claims Processing:
Initiate, process, and track warranty claims with vendors.
Research unpaid claims and follow up with vendors to ensure credits or replacement parts are issued.
Handle in-warranty and out-of-warranty repairs, as well as equipment sold at a discount (scratch & dent).
Process extended parts and/or labor warranty contracts.
Identify discrepancies on warranty tags and escalate to the sales and inventory control teams.
Communicate regularly with sales staff and vendors to ensure smooth warranty processes.
Provide necessary research and support for warranty-related inquiries.
Attend product and warranty-related webinars for continued education.
Administrative & Support Functions:
Initiate and manage the internal onboarding process for warranty claims using web-based and database systems.
Schedule and track the progress of various warranty processes.
Manage internal and external correspondence related to warranty claims.
Provide reports and updates to staff as needed.
Assist multiple departments by gathering and verifying warranty-related information.
Perform basic administrative duties such as creating reports, drafting emails, proofreading documents, sending correspondence, answering phones, and data entry.
Other duties as assigned by management to support the organization.
General Responsibilities:
Maintain compliance with company policies, procedures, and ethical standards.
Provide professional and courteous customer service when interacting with vendors, customers, and internal teams.
Process & Organizational Skills:
Ability to follow instructions and established procedures.
Strong attention to detail with excellent organizational skills.
Self-motivated with the ability to manage multiple tasks and meet deadlines.
Strong problem-solving skills and ability to find information using various resources.
Communication & Interpersonal Skills:
Effective written and verbal communication skills.
Ability to maintain a positive attitude in a fast-paced and team-oriented environment.
Education, Experience, and Job Specific Skills
Required: High School Diploma or G.E.D or equivalent combination of education and experience. 2 years of experience as warranty personnel, administrative assistant, or similar position. Basic computer skills (e.g., Email programs, Internet browsers, Word, Excel, MS Teams, JEN, and Database/Data Entry experience)
Preferred: General HVACR products, concepts, and the industry as a whole
Physical Demands & Work Environment:
The physical demands and work environment characteristics outlined here reflect those an employee may experience while performing the essential duties of this role. Reasonable accommodations can be provided to support individuals with disabilities in fulfilling these essential functions.