Customer Service Ambassador Registry
Silver Cross Hospital, New Lenox, IL, United States
Silver Cross Hospital Job Opportunity
Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serveand for each other. Come join us! It's the way you want to be treated.
Position Summary: Greets, welcomes, directs and escorts patients and visitors at the Hospital lobbies (including Emergency Room Lobby). Displays knowledge of hospital and area locations and offers support for staff and visitors. Assists with wheelchair transport. Position will include evening and weekend hours.
Essential Duties and Responsibilities:
Customer Service representative in the lobby areas
Displays knowledge of hospital and area locations
Offers support and knowledge for staff and visitors
Must be able to assist with wheelchair transport of patients
Must be able to physically assist patients into and out of a vehicle as needed.
Promotes a clean and safe environment of care, utilizing the SAFE error prevention habits
Provides the highest standard of privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of Conduct
Required Qualifications :
Education and Training :
High school diploma or equivalent preferred.
Minimum of 1 year service ambassador and/or hospitality experience required.
Bi-lingual (Spanish) a plus.
Basic computer skills required; Meditech experience preferred.
Must have excellent customer service skills displaying compassion, empathy and problem solving skills in a fast paced environment and/or emergent situations.
Must have the ability to stand for long periods of time and assist with wheelchair transport of patients.
This position requires the flexibility to work afternoon and evening shifts with rotating weekends and holidays.
Work Shift Details:
Registry, One shift a week, 5:30am to 9:00am every Friday at the Main Lobby Desk. Available to pick up shifts.
Department:
GUEST & VOLUNTEER SERVICES
Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serveand for each other. Come join us! It's the way you want to be treated.
Position Summary: Greets, welcomes, directs and escorts patients and visitors at the Hospital lobbies (including Emergency Room Lobby). Displays knowledge of hospital and area locations and offers support for staff and visitors. Assists with wheelchair transport. Position will include evening and weekend hours.
Essential Duties and Responsibilities:
Customer Service representative in the lobby areas
Displays knowledge of hospital and area locations
Offers support and knowledge for staff and visitors
Must be able to assist with wheelchair transport of patients
Must be able to physically assist patients into and out of a vehicle as needed.
Promotes a clean and safe environment of care, utilizing the SAFE error prevention habits
Provides the highest standard of privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of Conduct
Required Qualifications :
Education and Training :
High school diploma or equivalent preferred.
Minimum of 1 year service ambassador and/or hospitality experience required.
Bi-lingual (Spanish) a plus.
Basic computer skills required; Meditech experience preferred.
Must have excellent customer service skills displaying compassion, empathy and problem solving skills in a fast paced environment and/or emergent situations.
Must have the ability to stand for long periods of time and assist with wheelchair transport of patients.
This position requires the flexibility to work afternoon and evening shifts with rotating weekends and holidays.
Work Shift Details:
Registry, One shift a week, 5:30am to 9:00am every Friday at the Main Lobby Desk. Available to pick up shifts.
Department:
GUEST & VOLUNTEER SERVICES