Front Desk Agent
Royal Lahaina Resort, Las Vegas, NV, United States
Front Office Agent
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities include answering inquiries from guests regarding restaurants, transportation, entertainment, etc., following all cash handling and credit policies, being aware of all rates, packages, and special promotions, and being familiar with all in-house groups. The role also involves being aware of closed out and restricted dates, obtaining all necessary information when taking room reservations, and following the rate-quoting scenario. Familiarity with hospitality terminology, knowledge of emergency procedures, and handling check-ins and checkouts in a friendly, efficient, and courteous manner are also required. Proper two-way radio etiquette, full comprehension and operation of the Front Desk computer system, and timely completion of all tasks and duties on the shift checklist are essential. Additionally, the role involves completing a bucket check, room rate verification report, and housekeeping report, balancing and preparing individual paperwork for closing of shift according to hotel standards, maintaining and marketing promotions and guest programs, maintaining a clean work area, and assisting guests with safe deposit boxes.
Qualifications include college course work in a related field, experience in a hotel or a related field, a high school diploma or equivalent, computer experience, customer services experience, maintaining a warm and friendly demeanor, effective communication skills, multitasking and prioritizing departmental functions, maintaining regular attendance, high standards of personal appearance and grooming, compliance with hotel standards and regulations, maximizing efforts towards productivity, problem-solving skills, understanding and applying complex information, cross-training in other hotel-related areas, maintaining confidentiality, showing initiative, and performing other duties as requested by management.
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities include answering inquiries from guests regarding restaurants, transportation, entertainment, etc., following all cash handling and credit policies, being aware of all rates, packages, and special promotions, and being familiar with all in-house groups. The role also involves being aware of closed out and restricted dates, obtaining all necessary information when taking room reservations, and following the rate-quoting scenario. Familiarity with hospitality terminology, knowledge of emergency procedures, and handling check-ins and checkouts in a friendly, efficient, and courteous manner are also required. Proper two-way radio etiquette, full comprehension and operation of the Front Desk computer system, and timely completion of all tasks and duties on the shift checklist are essential. Additionally, the role involves completing a bucket check, room rate verification report, and housekeeping report, balancing and preparing individual paperwork for closing of shift according to hotel standards, maintaining and marketing promotions and guest programs, maintaining a clean work area, and assisting guests with safe deposit boxes.
Qualifications include college course work in a related field, experience in a hotel or a related field, a high school diploma or equivalent, computer experience, customer services experience, maintaining a warm and friendly demeanor, effective communication skills, multitasking and prioritizing departmental functions, maintaining regular attendance, high standards of personal appearance and grooming, compliance with hotel standards and regulations, maximizing efforts towards productivity, problem-solving skills, understanding and applying complex information, cross-training in other hotel-related areas, maintaining confidentiality, showing initiative, and performing other duties as requested by management.