Future Opening: Seasonal Tax Office Call Center Specialist
Jackson Hewitt, Indianapolis, IN, United States
Call Center Specialist
We are seeking a friendly and detail-oriented Call Center Specialist to be the first point of contact for our customers. The ideal candidate will answer incoming calls, make outbound calls, resolve customer inquiries, and provide exceptional service while upholding our company's values.
Manage a high volume of inbound and outbound calls in a timely and professional manner.
Identify customer needs, clarify information, and provide solutions.
Research and navigate company systems to resolve customer concerns and issues.
Accurately document all interactions and update customer records in the software system.
Meet or exceed individual and team performance metrics.
Escalate complex or unresolved issues to the appropriate department when necessary.
Proven customer service experience, with a focus on problem-solving.
Tax preparation experience a plus
Excellent verbal and written communication skills.
Proficiency with computer applications
Ability to multitask, prioritize, and manage time effectively.
High school diploma or equivalent.
Compensation: $13.00 - $15.00 per hour
Working at Jackson Hewitt
Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
Taxes are fun (really!)
Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
We are seeking a friendly and detail-oriented Call Center Specialist to be the first point of contact for our customers. The ideal candidate will answer incoming calls, make outbound calls, resolve customer inquiries, and provide exceptional service while upholding our company's values.
Manage a high volume of inbound and outbound calls in a timely and professional manner.
Identify customer needs, clarify information, and provide solutions.
Research and navigate company systems to resolve customer concerns and issues.
Accurately document all interactions and update customer records in the software system.
Meet or exceed individual and team performance metrics.
Escalate complex or unresolved issues to the appropriate department when necessary.
Proven customer service experience, with a focus on problem-solving.
Tax preparation experience a plus
Excellent verbal and written communication skills.
Proficiency with computer applications
Ability to multitask, prioritize, and manage time effectively.
High school diploma or equivalent.
Compensation: $13.00 - $15.00 per hour
Working at Jackson Hewitt
Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
Taxes are fun (really!)
Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.