Collections Representative
Suburban Propane, Wapakoneta, OH, United States
Collections Representative
We are currently looking for a Collections Representative to deliver a high level of customer service by helping to resolve delinquent customer accounts.
Responsibilities
Initiate collection activities on past due accounts (calls, letters, and emails) and follow-up on all items
Process credit card payments including posting to accounts and logging activity
Provide a high level of customer account management by properly maintaining account information and data
Communicate with Customer Service Center (CSC) employees to verify and correct posted items when necessary
Resolve all dispute cases to a mutual satisfactory end between the customer and company
Analyze accounts receivable information to determine priority and produce aging reports
Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
Medical, dental, and vision (eligibility after just 30 days of employment)
Paid time off that increases with tenure
A 401(k) with company match and immediate vesting
A new employee training program and many opportunities for continued learning and career development
Disability and life insurance
Employee recognition program
Generous tuition assistance program
Propane discounts
For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: https://jobs.suburbanpropane.com/benefits/.
Qualifications
High School diploma, GED or equivalent training and experience
A minimum of 1 - 2 years of collections experience preferred
At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.
In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.
We are currently looking for a Collections Representative to deliver a high level of customer service by helping to resolve delinquent customer accounts.
Responsibilities
Initiate collection activities on past due accounts (calls, letters, and emails) and follow-up on all items
Process credit card payments including posting to accounts and logging activity
Provide a high level of customer account management by properly maintaining account information and data
Communicate with Customer Service Center (CSC) employees to verify and correct posted items when necessary
Resolve all dispute cases to a mutual satisfactory end between the customer and company
Analyze accounts receivable information to determine priority and produce aging reports
Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
Medical, dental, and vision (eligibility after just 30 days of employment)
Paid time off that increases with tenure
A 401(k) with company match and immediate vesting
A new employee training program and many opportunities for continued learning and career development
Disability and life insurance
Employee recognition program
Generous tuition assistance program
Propane discounts
For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: https://jobs.suburbanpropane.com/benefits/.
Qualifications
High School diploma, GED or equivalent training and experience
A minimum of 1 - 2 years of collections experience preferred
At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.
In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.