Future Opening: Seasonal Call Center Team Member/Lead
Jackson Hewitt, Troy, OH, United States
Seasonal Tax Call Center Representative/Lead
Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service careerthis is the role for you.
What You'll Do:
Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
Make outbound calls to clients confirming appointments for offices across the region
Assist consumers with refund advance programs and troubleshoot account issues.
Accurately document all customer interactions for trend analysis and quality assurance.
Maintain high service levels and call quality standards.
Collaborate with team members and leadership to ensure positive customer experience.
What We're Looking For:
1+ years of customer service experience (call center preferred).
Tax preparation experience is preferred. (willing to train the right candidate)
Experience with chat/email support and navigating multiple systems.
High school diploma or GED required.
Experience in financial services, bookkeeping, banking, or tax support is a plus.
Compensation: $13.00 - $16.00 per hour
Working at Jackson Hewitt
Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
Taxes are fun (really!)
Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.
Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service careerthis is the role for you.
What You'll Do:
Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
Make outbound calls to clients confirming appointments for offices across the region
Assist consumers with refund advance programs and troubleshoot account issues.
Accurately document all customer interactions for trend analysis and quality assurance.
Maintain high service levels and call quality standards.
Collaborate with team members and leadership to ensure positive customer experience.
What We're Looking For:
1+ years of customer service experience (call center preferred).
Tax preparation experience is preferred. (willing to train the right candidate)
Experience with chat/email support and navigating multiple systems.
High school diploma or GED required.
Experience in financial services, bookkeeping, banking, or tax support is a plus.
Compensation: $13.00 - $16.00 per hour
Working at Jackson Hewitt
Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.
Taxes are fun (really!)
Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.