Program Support Assistant
US Department of Veterans Affairs, Columbia, SC, United States
Job Title
Program Support Assistant
Job Description
Major duties include, but are not limited to:
Performs administrative and program support functions to ensure effective day-to-day operation of the Fisher House in support of Veterans, Active Duty Service Members, and their families.
Assists with scheduling and coordination of available guestrooms, including guest check-ins, check-outs, and orientation of guests upon arrival.
Establishes, maintains, and updates automated databases and records related to Fisher House operations, including occupancy, census data, guest demographics, referral sources, average length of stay, volunteer hours, donations, and equipment.
Maintains accurate written and electronic records, reports, logs, and correspondence in accordance with established policies, procedures, and directives.
Ensures compliance with health, safety, sanitation, privacy, and security requirements by monitoring facility conditions and reporting concerns to management.
Provides customer service to Veterans, family members, staff, volunteers, and stakeholders, ensuring a safe, comfortable, and supportive environment.
Responds to urgent or sensitive situations involving guests by assessing circumstances and taking appropriate action or referring matters to the Fisher House Manager or Assistant Manager.
Works closely with Fisher House leadership to coordinate daily operations and support implementation of policies and procedures.
Uses office automation software (e.g., word processing, spreadsheets, databases) to enter, retrieve, track, and report program information.
Supports maintenance of a welcoming, non-clinical environment that promotes rest, recovery, and social interaction for guests.
Performs other related duties as assigned.
Work Schedule: Monday-Friday, 8:00am-4:30pm. Work Schedule subject to change based on agency needs.
Telework: Not Applicable
Virtual: This is not a virtual position.
Position Description Title/PD#: Program Support Assistant/ PD10851A
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.
Program Support Assistant
Job Description
Major duties include, but are not limited to:
Performs administrative and program support functions to ensure effective day-to-day operation of the Fisher House in support of Veterans, Active Duty Service Members, and their families.
Assists with scheduling and coordination of available guestrooms, including guest check-ins, check-outs, and orientation of guests upon arrival.
Establishes, maintains, and updates automated databases and records related to Fisher House operations, including occupancy, census data, guest demographics, referral sources, average length of stay, volunteer hours, donations, and equipment.
Maintains accurate written and electronic records, reports, logs, and correspondence in accordance with established policies, procedures, and directives.
Ensures compliance with health, safety, sanitation, privacy, and security requirements by monitoring facility conditions and reporting concerns to management.
Provides customer service to Veterans, family members, staff, volunteers, and stakeholders, ensuring a safe, comfortable, and supportive environment.
Responds to urgent or sensitive situations involving guests by assessing circumstances and taking appropriate action or referring matters to the Fisher House Manager or Assistant Manager.
Works closely with Fisher House leadership to coordinate daily operations and support implementation of policies and procedures.
Uses office automation software (e.g., word processing, spreadsheets, databases) to enter, retrieve, track, and report program information.
Supports maintenance of a welcoming, non-clinical environment that promotes rest, recovery, and social interaction for guests.
Performs other related duties as assigned.
Work Schedule: Monday-Friday, 8:00am-4:30pm. Work Schedule subject to change based on agency needs.
Telework: Not Applicable
Virtual: This is not a virtual position.
Position Description Title/PD#: Program Support Assistant/ PD10851A
Relocation/Recruitment Incentives: Not Authorized.
Permanent Change of Station (PCS): Not Authorized.