Patient Care Coordinator
UnitedHealth Group, Everett, WA, United States
Requisition number:
2353528
Job category:
Healthcare Delivery, Patient Services
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
The
Patient Care Coordinator
functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. The
Patient Care Coordinator
is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals
Working Hours:
This is a 40-hour week schedule
,
Monday - Friday between the hours of 8:00 am to 5:00 pm
Location
: 1728 W Marine View Dr. Suite 106, Everett, WA 98201- this is a hybrid position, when you are not in the office you will work from home
If you reside near Everett, WA, you'll enjoy the flexibility of a hybrid-remote position as you take on some tough challenges.
Primary Responsibilities:
Greet customers into the practice and provide instruction and/or direction as necessary both on the phone and in person
Obtain accurate and updated patient information, such as name, address and insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient insurance cards
Accurate and complete occupational medicine registration workflow
File, scan and maintain medical records
Performs telephonic responsibilities to include confirming and schedule appointments, discussing patient questions to providers
Answer telephone calls promptly and courteously
Collects co-pays or outstanding balances on the date of service
Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling follow-up appointments and obtaining copies of lab results or specialist reports
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
Assure the continuity of care through scheduling and tracking systems
Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Provide accurate data in compliance with Performance Improvement tracking
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements
Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED
1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances due, and maintaining medical records or healthcare experience
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Reside within a commutable distance to 1728 W Marine View Dr. Suite 106, Everett, WA 98201
Preferred Qualifications:
1+ years of experience working knowledge of Epic EMR software
Experience taking inbound and making outbound calls
Soft Skills:
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with a diverse team
Strong organizational and time management skills
Ability to work independently or in a team setting as directed
Ability to maintain good judgment and accountability
Demonstrated ability to work well with health care providers and clinical team
Ability to multi-task and prioritize tasks to meet all deadlines
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #YELLOW
2353528
Job category:
Healthcare Delivery, Patient Services
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
The
Patient Care Coordinator
functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. The
Patient Care Coordinator
is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals
Working Hours:
This is a 40-hour week schedule
,
Monday - Friday between the hours of 8:00 am to 5:00 pm
Location
: 1728 W Marine View Dr. Suite 106, Everett, WA 98201- this is a hybrid position, when you are not in the office you will work from home
If you reside near Everett, WA, you'll enjoy the flexibility of a hybrid-remote position as you take on some tough challenges.
Primary Responsibilities:
Greet customers into the practice and provide instruction and/or direction as necessary both on the phone and in person
Obtain accurate and updated patient information, such as name, address and insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient insurance cards
Accurate and complete occupational medicine registration workflow
File, scan and maintain medical records
Performs telephonic responsibilities to include confirming and schedule appointments, discussing patient questions to providers
Answer telephone calls promptly and courteously
Collects co-pays or outstanding balances on the date of service
Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling follow-up appointments and obtaining copies of lab results or specialist reports
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
Assure the continuity of care through scheduling and tracking systems
Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Provide accurate data in compliance with Performance Improvement tracking
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements
Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED
1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances due, and maintaining medical records or healthcare experience
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Reside within a commutable distance to 1728 W Marine View Dr. Suite 106, Everett, WA 98201
Preferred Qualifications:
1+ years of experience working knowledge of Epic EMR software
Experience taking inbound and making outbound calls
Soft Skills:
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with a diverse team
Strong organizational and time management skills
Ability to work independently or in a team setting as directed
Ability to maintain good judgment and accountability
Demonstrated ability to work well with health care providers and clinical team
Ability to multi-task and prioritize tasks to meet all deadlines
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #YELLOW