Customer Support
Acro Service Corp, Johnston, IA, United States
Overview
Job Title:
Customer Support Representative II - Customer Support
Duration:
09 Months
Location:
Johnston IA USA 50131
Pay Rate:
$19.50/hr on w2 without any benefits
Responsibilities
JOB DESCRIPTION:
PRIMARY RESPONSIBILITIES & DUTIES:
The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
Common calls include:
Ag, Residential and Commercial Turf, and Golf product issues/complaints
Warranty registration, and extended warranty coverage
Out of warranty assistance
Parts and publications lookups
Loyalty Rewards programs
Qualifications
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Skills in interpersonal communications, negotiation, and conflict resolution.
Excellent written and verbal communication skills
6+ months experience with customer service/support experience.
Proficiency with Microsoft Office products
High comfort level and experience with consumer software applications.
Strong computer, research and troubleshooting skills.
Ability to work support hours and occasional holidays to support the business.
Desirable Skills
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Knowledge of agriculture, turf (mowers) and utility vehicles.
Prior work experience in Agriculture or Technology dealer channels.
Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
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Job Title:
Customer Support Representative II - Customer Support
Duration:
09 Months
Location:
Johnston IA USA 50131
Pay Rate:
$19.50/hr on w2 without any benefits
Responsibilities
JOB DESCRIPTION:
PRIMARY RESPONSIBILITIES & DUTIES:
The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
Common calls include:
Ag, Residential and Commercial Turf, and Golf product issues/complaints
Warranty registration, and extended warranty coverage
Out of warranty assistance
Parts and publications lookups
Loyalty Rewards programs
Qualifications
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Skills in interpersonal communications, negotiation, and conflict resolution.
Excellent written and verbal communication skills
6+ months experience with customer service/support experience.
Proficiency with Microsoft Office products
High comfort level and experience with consumer software applications.
Strong computer, research and troubleshooting skills.
Ability to work support hours and occasional holidays to support the business.
Desirable Skills
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
Knowledge of agriculture, turf (mowers) and utility vehicles.
Prior work experience in Agriculture or Technology dealer channels.
Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
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