Client Services Representative
Major League Baseball (MLB), Saint Louis, MO, United States
Overview
Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. The Client Services Representative is responsible for software configuration, data migration, and interface/integration initiatives for a set of clients to ensure systems are set up as designed and per client requirements. This position will prepare, create and maintain ticketing on-sale events, and develop/run reports for clients on Tickets.com ticketing software. It will promote and implement best practices as a subject matter expert. The Client Services Representative is the liaison between assigned clients and Tickets.com, ensuring clients are aware of and taking advantage of all Tickets.com products and features, and will advocate on behalf of client requests for features and functionality.
Responsibilities
Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions
Software maintenance, report configuration and execution
Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events
Train box office staff on ticketing software
Act as a liaison to a host of Tickets.com departments, including call centers and web operations
Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator
Exercise independent thought and judgment when dealing with client and user requests and resolution of issues
Consult with users and provide information regarding the ProVenue application
Perform systems tests, analysis, and configuration to ensure the system is in excellent running order
Proactively review and share details of product enhancements and release notes with the client, using specific, relevant use cases
Assist clients in operating the ticketing system, including initial training and ongoing support for box office, accounting staff, and management
Provide ongoing client support to assigned client base
Advise clients on how to best use the ticketing system to meet their business needs
Promote Tickets.com features and functionalities, including but not limited to 3rd party offerings
All other duties as assigned
Qualifications And Skills
Bachelor’s degree or equivalent combination of education and experience
Minimum two (2) years of experience configuring ticketing software
Box office experience preferred
Computer proficiency essential – MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as needed
Remote evening and weekend availability, as required
Must be client service oriented
Excellent communication skills, both verbal & written
Detail oriented, organized, proven ability to follow up on tasks
Self-starter, able to prioritize and work independently with minimal supervision
Work effectively under pressure
Salary and Benefits
Salary Range: $62,500 - $67,000 (Base Salary) + Bonus
As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. MLB provides a competitive compensation and benefits package for its employees.
Top Benefits
Competitive Benefits Package
Company 401K Contribution
Paid Time Off and Holidays
Paid Parental Leave
Access to Free Tickets to Baseball Games & MLB.TV
Discounts at MLB Store | MLBShop.com
Employee Assistance Programs (EAP)
Onsite/Online Training & Development Programs
Tuition Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Pet Insurance
About MLB
Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. MLB values growth, teamwork, and professionalism and seeks candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.
California Residents: Please see our California Recruitment Privacy Policy for more details.
Colorado Residents: Colorado based applicants may redact or remove age-identifying information. You will not be penalized for redacting or removing this information.
Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email accommodations@mlb.com. Requests for non-disability related issues may not receive a response.
Are you ready to Step Up to the Plate? Apply below!
#J-18808-Ljbffr
Tickets.com, a wholly owned subsidiary of Major League Baseball (MLB), delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. The Client Services Representative is responsible for software configuration, data migration, and interface/integration initiatives for a set of clients to ensure systems are set up as designed and per client requirements. This position will prepare, create and maintain ticketing on-sale events, and develop/run reports for clients on Tickets.com ticketing software. It will promote and implement best practices as a subject matter expert. The Client Services Representative is the liaison between assigned clients and Tickets.com, ensuring clients are aware of and taking advantage of all Tickets.com products and features, and will advocate on behalf of client requests for features and functionality.
Responsibilities
Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions
Software maintenance, report configuration and execution
Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events
Train box office staff on ticketing software
Act as a liaison to a host of Tickets.com departments, including call centers and web operations
Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator
Exercise independent thought and judgment when dealing with client and user requests and resolution of issues
Consult with users and provide information regarding the ProVenue application
Perform systems tests, analysis, and configuration to ensure the system is in excellent running order
Proactively review and share details of product enhancements and release notes with the client, using specific, relevant use cases
Assist clients in operating the ticketing system, including initial training and ongoing support for box office, accounting staff, and management
Provide ongoing client support to assigned client base
Advise clients on how to best use the ticketing system to meet their business needs
Promote Tickets.com features and functionalities, including but not limited to 3rd party offerings
All other duties as assigned
Qualifications And Skills
Bachelor’s degree or equivalent combination of education and experience
Minimum two (2) years of experience configuring ticketing software
Box office experience preferred
Computer proficiency essential – MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as needed
Remote evening and weekend availability, as required
Must be client service oriented
Excellent communication skills, both verbal & written
Detail oriented, organized, proven ability to follow up on tasks
Self-starter, able to prioritize and work independently with minimal supervision
Work effectively under pressure
Salary and Benefits
Salary Range: $62,500 - $67,000 (Base Salary) + Bonus
As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. MLB provides a competitive compensation and benefits package for its employees.
Top Benefits
Competitive Benefits Package
Company 401K Contribution
Paid Time Off and Holidays
Paid Parental Leave
Access to Free Tickets to Baseball Games & MLB.TV
Discounts at MLB Store | MLBShop.com
Employee Assistance Programs (EAP)
Onsite/Online Training & Development Programs
Tuition Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Pet Insurance
About MLB
Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. MLB values growth, teamwork, and professionalism and seeks candidates who are passionate about growing America’s pastime to best serve its fans for decades to come.
California Residents: Please see our California Recruitment Privacy Policy for more details.
Colorado Residents: Colorado based applicants may redact or remove age-identifying information. You will not be penalized for redacting or removing this information.
Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email accommodations@mlb.com. Requests for non-disability related issues may not receive a response.
Are you ready to Step Up to the Plate? Apply below!
#J-18808-Ljbffr