Customer Care Agent
Peoples National Bank, N.A., Vernon, IL, United States
Overview
This position provides customers with a variety of account-related service assistance in a prompt, professional and courteous manner while maintaining the confidentiality of the Bank’s records and customer transactions; completes transactions (of varying complexities) according to established guidelines and adhering to the Bank’s policies and procedures; and is responsible for interactions and teller transactions with customers and prospects through the power of innovative video technology.
Duties and Responsibilities
Provides exceptional service support for banking services and teller transactions
Resolves customer requests through proficient use of the system tools
Provides an exceptional customer experience during the interaction
Adheres to regulatory scripting and customer protocol, as prescribed
Seeks and captures opportunities to differentiate the customer’s experience by identifying banking suitable for the customer’s current or future needs
Maintains confidentiality and security of customer information according to regulatory and company guidelines and policies
Minimum Qualifications
High School diploma
Minimum of one year experience in a teller/customer service role (in a financial institution)
Preferred Qualifications
Excellent communication (verbal, written and listening) skills
Proficient computer/keyboard skills
Proficient telephone etiquette skills including the ability to speak clearly and concisely with customers and the ability to effectively communicate with people at all levels and from various backgrounds
Acute attention to detail
Effective decision making and problem-solving skill
About Company
Peoples National Bank, a local community bank, serving our customers since 1909. We seek innovative caring, customer-service minded individuals who are looking for personal challenge and growth in position such as sales, technology, finance, administration and management. We are non-traditional thinkers who work hard and care about the people we serve while enjoying a family/team atmosphere.
Benefits
Medical Dental and Vision Insurance
Life and AD&D Insurance
Long Term Disability
AirEvac Membership
401k & Company Match
Invest in Company Stock
Discretionary Bonus
Peoples National Bank is an Equal Opportunity Employer.
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This position provides customers with a variety of account-related service assistance in a prompt, professional and courteous manner while maintaining the confidentiality of the Bank’s records and customer transactions; completes transactions (of varying complexities) according to established guidelines and adhering to the Bank’s policies and procedures; and is responsible for interactions and teller transactions with customers and prospects through the power of innovative video technology.
Duties and Responsibilities
Provides exceptional service support for banking services and teller transactions
Resolves customer requests through proficient use of the system tools
Provides an exceptional customer experience during the interaction
Adheres to regulatory scripting and customer protocol, as prescribed
Seeks and captures opportunities to differentiate the customer’s experience by identifying banking suitable for the customer’s current or future needs
Maintains confidentiality and security of customer information according to regulatory and company guidelines and policies
Minimum Qualifications
High School diploma
Minimum of one year experience in a teller/customer service role (in a financial institution)
Preferred Qualifications
Excellent communication (verbal, written and listening) skills
Proficient computer/keyboard skills
Proficient telephone etiquette skills including the ability to speak clearly and concisely with customers and the ability to effectively communicate with people at all levels and from various backgrounds
Acute attention to detail
Effective decision making and problem-solving skill
About Company
Peoples National Bank, a local community bank, serving our customers since 1909. We seek innovative caring, customer-service minded individuals who are looking for personal challenge and growth in position such as sales, technology, finance, administration and management. We are non-traditional thinkers who work hard and care about the people we serve while enjoying a family/team atmosphere.
Benefits
Medical Dental and Vision Insurance
Life and AD&D Insurance
Long Term Disability
AirEvac Membership
401k & Company Match
Invest in Company Stock
Discretionary Bonus
Peoples National Bank is an Equal Opportunity Employer.
#J-18808-Ljbffr