A leading technology company in Rapid City is looking for a Technical Support Agent to provide second line support to Managed Print Service customers. The role involves logging and managing service requests, troubleshooting IT-related issues, and maintaining service level agreements. Candidates should have 2-3 years of customer service experience, knowledge of printer technology, and strong communication skills. A flexible work approach is essential, including some weekend rotations.
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2nd Line Service Desk Agent - Printing & IT
Xerox Corporation, Rapid City, SD, United States