Artist and Industry Relations Guest Support

As the Artist and Industry Relations Guest Experience Support, You Will…
Reporting to the Director of Artist and Industry relations, this role consists of greeting, escorting, and managing the arrival and departure of high‑profile guests and clientele of Hollywood Park. Our goal is to make sure everyone has a safe, efficient, and pleasurable experience on our campus. This employee will need to become familiar with the Hollywood Park campus (SoFi Stadium, YouTube Theater, parking lots, etc.) including, but not limited to: suite and seat locations, appropriate ingress and egress routes, and event floor plans. This employee will be interacting with various high‑profile guests and they will need to maintain a high level of professionalism and confidentiality at all times.

More Specific Responsibilities Include, But Are Not Limited To…

Greeting guests upon arrival and ensuring they go through the screening process and scan all tickets.

Escorting guests to their suite or seats, and, when necessary, taking the least public path of travel possible.

Escorting guests via golf cart from exterior parking lots to their appropriate destination. Maintain communication with the AR team when a guest has arrived and been dropped off at their destination within the venue.

Assist and oversee the various entrances and back‑of‑house spaces, ensuring ingress and egress run smoothly and efficiently, that guests are satisfied, and resolving any issues that arise.

Be on standby for potential egress movements once the show concludes.

Close down various entrances and back‑of‑house spaces when necessary.

We’d Love to Hear From People With…

Knowledge of radio comms and etiquette.

Requires a flexible schedule; able to work long hours including weekends and holidays as required.

Requires prolonged standing, prolonged walking, and working in outdoor elements at times.

Experience working at an arena, stadium or similar type venue is preferred.

Strong interpersonal communication skills, both verbal and in writing.

Able to work effectively under pressure and in a fast paced and ever changing environment.

Guided by doing the right thing, always displays honesty and integrity in approach to work and communications; takes responsibility for actions.

Positive attitude and strong work ethic are a must.

Able to work well within a team environment, offering assistance and support to team members whenever necessary.

Valid Driver’s License and reliable transportation with ability to drive golf carts.

Essential Physical Requirements:

Lifting: Lift up to 40 pounds.

Climbing/Balance: Prolonged steps or stair climbing, balancing.

Stooping/Bending over: Occasional.

Standing/Sitting: Prolonged standing/sitting throughout the day.

Reaching: Occasional overhead as well as horizontal.

Speaking: Proficiency in English.

Essential Environmental Conditions:

Inside/Outside: Generally, indoor conditions are air‑conditioned, and outside conditions may include inclement weather, heat, humidity, rain, sleet, and wind.

Cold/Heat: General air‑conditioned environment as well as outside and exposed to elements, including direct sunlight, rain, sleet, and wind.

Noise/Vibrations: High noise level and vibration high.

Fumes/Dust/Odors: Normally controlled environment.

Compensation: $23 to $25 per hour

In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate’s education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

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