Vice President, Customer Experience

The Role
Kantar is seeking a Vice President of Customer Experience to accelerate growth, shape client conversations, and elevate our role as a trusted CX advisor within our Insights business. This senior leader combines subject‑matter authority with commercial instinct to win and expand high‑value CX engagements, influence executive stakeholders, and strengthen Kantar’s position as a leader in modern customer experience.

What You’ll Do

Partner with Kantar sales teams and client partners on priority pursuits and complex enterprise opportunities

Serve as a senior CX strategist in executive‑level client conversations, workshops, and briefings

Help clients define CX ambition, business cases, and transformation roadmaps grounded in real outcomes

Shape proposals and pitches by framing compelling CX narratives and differentiated value propositions

Coach account and pursuit teams on CX strategy, storytelling, and executive presence

Act as a trusted advisor to delivery teams on high‑profile or complex CX engagements

Contribute to CX go‑to‑market strategy, thought leadership, and external visibility for Kantar

Represent Kantar at client events, industry forums, and with strategic partners like Qualtrics and Medallia as a senior CX voice

What Success Looks Like
Success is when your expertise changes the conversation so clients see Kantar as a strategic CX advisor driving brand growth. Your involvement improves win rates, deal quality, and executive engagement. Internally, teams seek you out to elevate thinking, sharpen strategy, and increase impact. Clients demand to work with you.

Experience Required

10+ years of experience leading, advising, or consulting on enterprise CX programs within complex organizations

Proven track record supporting or influencing growth in high‑value, complex sales environments

Experience designing and implementing CX strategies, operating models, measurement frameworks

Background in consulting, professional services, or senior in‑house CX leadership at a recognized organization

CX & Strategic Expertise

Deep expertise across modern CX disciplines: strategy, VoC systems, platforms like Qualtrics or Medallia, journey‑centric design, governance, measurement, and change management

Strong ability to connect CX to Brand growth, loyalty, employee experience, and financial performance

Commercial mindset with the ability to translate CX vision into pragmatic, value‑driven outcomes

Executive Presence & Influence

Executive‑level communicator with the ability to simplify complexity and influence senior stakeholders

Credibility to engage C‑suite leaders as a peer and trusted advisor

Strong storytelling skills across live presentations, workshops, and written narratives

Thought Leadership & Market Presence

Established credibility in the CX field through advisory work, speaking, writing, or research

Comfort representing Kantar externally with clients, partners, and industry audiences

Clear point of view on where customer experience is heading and how organizations should respond

What’s In It For You
We provide a highly competitive benefits package.

Medical plans with comprehensive, affordable coverage for a range of health services

Health Savings Account/FSA

Dental, Vision and benefits to cover unique healthcare needs

Wellness Program

401k with matching

Unlimited PTO

Salary Range
The salary range for this role is $141,800 - $200,000/year, plus competitive variable pay. Your final base salary will be determined based on several factors, which may include but are not limited to location, work experience, skills, knowledge, education, and/or certifications.

EEO Statement
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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