Host Job at Tavistock Restaurants in Orlando

Host/Hostess Position

Park Pizza & Brewing Company is Lake Nona's home away from home, a welcoming retreat for the entire community. We serve up wood-fired pizza and house-brewed beer, plus a sense of neighborhood pride. Within our dining room, at our bar, or on our patio, you'll find a place to grab a bite and a pint, watch the game, hang with your kids, and catch up with friends. Come as you are; comfort is key.

Park Pizza & Brewing Co is part of Tavistock Restaurant Collection which represents one of many concepts throughout the nation and provides unique growth opportunities with an ever-expanding organization. We offer our employees competitive pay, professional development, and a people-focused culture.

Position Summary

The Host/Hostess is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guests' overall experience as the Host/Hostess is the first and last impression. He/she must exceed the guest experience by aspiring to go above and beyond in providing exceptional service that will compel our guests to continue to come back.

Essential Functions

• Maintain proper grooming and uniform standards
• Greet guests with a genuine welcome while making a fantastic first impression
• Deliver genuine hospitality to and establish emotional connections with our guests
• Contribute to the overall teamwork and success of the restaurant
• Communicate effectively with guests and team members
• Assist guests to their tables while engaging in polite conversation and delivering a great experience
• Answer the telephones and take requests for reservations accurately
• Take orders, in person or over the telephone, for takeout orders and packages to go food accurately
• Update table availability and manage dining room effectively using the table management system
• Handle guest complaints professionally and alert a manager immediately
• Communicate with managers and servers regarding table availability, key table updates, or special requests made by guests
• Follow up with guests about their meal and dining experience to ensure great guest satisfaction
• Maintain high level of cleanliness and sanitation
• Demonstrate professional and gracious demeanor at all times
• Perform all opening, running, and closing duties accurately
• Perform any job function requested by the management team

Position Qualifications

• Adaptability & Flexibility Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail Diligently attends to details and pursues quality in accomplishing tasks
• Communication Listens to others and communicates in an effective manner
• Confidence A matured and justified self-belief in one's ability to do the job, and the conveyance of that behalf
• Customer Focus Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving Resolves difficult or complicated challenges
• Teamwork Promotes cooperation and commitment within a team to achieve goals and deliverables

Benefits: 401(k), Dental insurance, Employee discount, Health insurance, Health savings account, Paid time off, Professional development assistance, Referral program, Retirement plan, Vision insurance

Requirements

Skills & Abilities

Education: High School; able to communicate (speak, read, and write) in English

Experience: Previous hospitality experience is preferred

Computer Skills: N/A

Certificates & Licenses: N/A

Other Requirements: N/A