NOC Engineer / NOC Analyst
Net2Source (N2S), Redmond, WA, United States
Title: NOC Engineer / NOC Analyst
Location: Redmond/ WA, Local onsite; 24x7 rotational shifts (including weekends and on-call support) M-Sun 5a-5p PT
Shift Requirement
• 24x7 rotational shifts (including weekends and on-call support)
Role/Summary:
Responsible for 24x7 monitoring, incident management, and operational support of a large-scale hybrid infrastructure including servers, virtualization platforms, storage systems, network devices, and applications. Ensure high availability, performance, and reliability across all environments (Prod, DR, Non-Prod).
Technical Skills:
• Strong knowledge of:
o Windows & Linux server administration (basic troubleshooting L1 and L 1.5)
o Virtualization: VMware & Nutanix ( L1 & L 1.5)
o Storage systems: SAN/NAS, Isilon, Quantum or similar PB-scale storage
o Networking fundamentals: TCP/IP, DNS, VPN, Firewalls, Load Balancers (F5) (L1 an L1.5)
• Experience with monitoring tools (New Relic, Splunk Nagios, Zabbix, Dynatrace, SCOM, etc.)
• Understanding of ITSM tools (ServiceNow preferred) for incident, change, and problem management. Rubrik backup management tool.
Operational Skills:
• Incident management and escalation handling in 24x7 environments
• Strong troubleshooting and analytical skills
• Ability to correlate infrastructure, network, and application issues
• Strong communication and coordination skills
• Ability to work under pressure in critical outage scenarios
• Good documentation and reporting skills
Preferred Qualifications:
• ITIL Foundation certification
• Experience in large-scale enterprise or MSP environments
• Exposure to cloud or hybrid environments (AWS/Azure) is a plus.
Location: Redmond/ WA, Local onsite; 24x7 rotational shifts (including weekends and on-call support) M-Sun 5a-5p PT
Shift Requirement
• 24x7 rotational shifts (including weekends and on-call support)
Role/Summary:
Responsible for 24x7 monitoring, incident management, and operational support of a large-scale hybrid infrastructure including servers, virtualization platforms, storage systems, network devices, and applications. Ensure high availability, performance, and reliability across all environments (Prod, DR, Non-Prod).
Technical Skills:
• Strong knowledge of:
o Windows & Linux server administration (basic troubleshooting L1 and L 1.5)
o Virtualization: VMware & Nutanix ( L1 & L 1.5)
o Storage systems: SAN/NAS, Isilon, Quantum or similar PB-scale storage
o Networking fundamentals: TCP/IP, DNS, VPN, Firewalls, Load Balancers (F5) (L1 an L1.5)
• Experience with monitoring tools (New Relic, Splunk Nagios, Zabbix, Dynatrace, SCOM, etc.)
• Understanding of ITSM tools (ServiceNow preferred) for incident, change, and problem management. Rubrik backup management tool.
Operational Skills:
• Incident management and escalation handling in 24x7 environments
• Strong troubleshooting and analytical skills
• Ability to correlate infrastructure, network, and application issues
• Strong communication and coordination skills
• Ability to work under pressure in critical outage scenarios
• Good documentation and reporting skills
Preferred Qualifications:
• ITIL Foundation certification
• Experience in large-scale enterprise or MSP environments
• Exposure to cloud or hybrid environments (AWS/Azure) is a plus.