Senior Hardware Repair & Failure Analysis Engineer (San Jose)
JAD Group Inc., San Jose, CA, United States
Company Description
JAD Group Inc., established in 1999 in Chicago, IL, is a global leader in supporting the semiconductor industry's surplus and legacy equipment market. We specialize in buying, selling, and servicing used back-end test equipment, including parts to support test operations. As the Authorized Legacy Service Provider for Advantest test system platforms upon End of Service (EOS), we offer unparalleled expertise in maintaining and repairing these systems. Our services also include board repairs for Advantest and Catalyst testers and authorized repair and calibration of Advantest instruments.
Pay:
$91,800.32 - $100,000.00 per year
Job description:
Position Overview
We are seeking a highly experienced Senior RMA Depot Repair / Failure Analysis Engineer to lead advanced troubleshooting, root cause analysis, and resolution of complex customer and field issues within semiconductor and ATE environments.
This role serves as a senior technical escalation point, partnering cross-functionally to resolve critical issues impacting customers, field operations, and product performance.
The ideal candidate has deep expertise in multi-layer PCB diagnostics, schematic interpretation, and complex system-level troubleshooting across electrical, mechanical, and software domains.
Key Responsibilities
Provide advanced remote technical support to field service teams for escalated issues
Lead complex troubleshooting and failure analysis for RMA and field-returned units
Own and drive Root Cause Analysis (RCA), Corrective Actions (CA), and Preventive Actions (PA)
Manage multiple high-priority escalations in a fast-paced environment
Act as technical lead across cross-functional teams:
Field Service
R&D
NPI
Production
Quality
Translate complex technical issues into clear, executable action plans
Recommend improvements to product reliability, manufacturability, and serviceability
Maintain thorough documentation of investigations, findings, and resolutions
Support continuous improvement across repair and engineering processes
Communicate effectively with both internal teams and external customers
Required Qualifications
8+ years in Electrical Engineering, Hardware Engineering, Test Engineering, R&D, NPI, or Quality Engineering
5+ years of hands-on experience in:
Complex system troubleshooting
Root Cause Analysis (RCA)
CAPA methodologies
Strong knowledge of electrical and mechanical systems
Proven ability to resolve high-complexity technical issues
Expertise in reading and troubleshooting using schematics
Strong analytical and structured problem-solving skills
Excellent written and verbal communication skills
Ability to break down complex problems into actionable steps
Experience across full product lifecycle (NPI through sustaining)
Preferred Qualifications
Experience with ATE systems (Teradyne, Advantest)
Background in semiconductor equipment or services
Experience working in global, cross-functional teams
Familiarity with quality methodologies (8D, FMEA, Six Sigma)
Key Competencies
Technical leadership and ownership
Customer escalation management
Cross-functional collaboration
Prioritization and multitasking
Strong attention to detail and execution
Ability to perform under pressure
Hands-on debugging of advanced circuit boards
Why Join Us:
At JAD Group, we offer a dynamic and collaborative work environment where your skills and expertise will be valued. You will have the opportunity to work with cutting-edge semiconductor technology and make a meaningful impact in the semiconductor industry. We provide a competitive compensation and benefits package, as well as professional development and advancement opportunities.
Join us in shaping the future of semiconductor solutions!
Benefits:
401(k)
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Work Location: In person
JAD Group Inc., established in 1999 in Chicago, IL, is a global leader in supporting the semiconductor industry's surplus and legacy equipment market. We specialize in buying, selling, and servicing used back-end test equipment, including parts to support test operations. As the Authorized Legacy Service Provider for Advantest test system platforms upon End of Service (EOS), we offer unparalleled expertise in maintaining and repairing these systems. Our services also include board repairs for Advantest and Catalyst testers and authorized repair and calibration of Advantest instruments.
Pay:
$91,800.32 - $100,000.00 per year
Job description:
Position Overview
We are seeking a highly experienced Senior RMA Depot Repair / Failure Analysis Engineer to lead advanced troubleshooting, root cause analysis, and resolution of complex customer and field issues within semiconductor and ATE environments.
This role serves as a senior technical escalation point, partnering cross-functionally to resolve critical issues impacting customers, field operations, and product performance.
The ideal candidate has deep expertise in multi-layer PCB diagnostics, schematic interpretation, and complex system-level troubleshooting across electrical, mechanical, and software domains.
Key Responsibilities
Provide advanced remote technical support to field service teams for escalated issues
Lead complex troubleshooting and failure analysis for RMA and field-returned units
Own and drive Root Cause Analysis (RCA), Corrective Actions (CA), and Preventive Actions (PA)
Manage multiple high-priority escalations in a fast-paced environment
Act as technical lead across cross-functional teams:
Field Service
R&D
NPI
Production
Quality
Translate complex technical issues into clear, executable action plans
Recommend improvements to product reliability, manufacturability, and serviceability
Maintain thorough documentation of investigations, findings, and resolutions
Support continuous improvement across repair and engineering processes
Communicate effectively with both internal teams and external customers
Required Qualifications
8+ years in Electrical Engineering, Hardware Engineering, Test Engineering, R&D, NPI, or Quality Engineering
5+ years of hands-on experience in:
Complex system troubleshooting
Root Cause Analysis (RCA)
CAPA methodologies
Strong knowledge of electrical and mechanical systems
Proven ability to resolve high-complexity technical issues
Expertise in reading and troubleshooting using schematics
Strong analytical and structured problem-solving skills
Excellent written and verbal communication skills
Ability to break down complex problems into actionable steps
Experience across full product lifecycle (NPI through sustaining)
Preferred Qualifications
Experience with ATE systems (Teradyne, Advantest)
Background in semiconductor equipment or services
Experience working in global, cross-functional teams
Familiarity with quality methodologies (8D, FMEA, Six Sigma)
Key Competencies
Technical leadership and ownership
Customer escalation management
Cross-functional collaboration
Prioritization and multitasking
Strong attention to detail and execution
Ability to perform under pressure
Hands-on debugging of advanced circuit boards
Why Join Us:
At JAD Group, we offer a dynamic and collaborative work environment where your skills and expertise will be valued. You will have the opportunity to work with cutting-edge semiconductor technology and make a meaningful impact in the semiconductor industry. We provide a competitive compensation and benefits package, as well as professional development and advancement opportunities.
Join us in shaping the future of semiconductor solutions!
Benefits:
401(k)
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Work Location: In person