Director of Operations
Opensity Solutions, New York, NY, United States
Opensity Solutions is seeking a seasoned Director of Operations to lead service delivery for an enterprise client. This is a critical leadership role for someone who thrives in fast-paced, high-touch environments and can immediately establish trust and credibility with senior stakeholders.
You’ll oversee a multi-site team of 15+ professionals delivering white-glove services across Reception & Concierge and Office Services. This role combines operational leadership, financial ownership, and strategic client partnership.
What You’ll Do
Act as the senior leader and primary client contact for a large enterprise account
Lead and develop a distributed team
Deliver best-in-class workplace and concierge services
Own financial performance, including P&L, budgets, and forecasting
Drive KPIs, SLAs, and continuous improvement initiatives
Present insights and strategic recommendations to client leadership
Identify opportunities to enhance service delivery and grow the account
What We’re Looking For
5+ years leading workplace services, outsourcing, or office operations
Proven experience managing enterprise, high-touch client environments
Strong people leadership across both managers and frontline teams
Financial expertise with P&L ownership
Experience with conference/event systems and ticketing platforms
Exceptional communication and executive presence
Ability to step in quickly and make an immediate impact
Why Join Opensity Solutions?
Lead a high-visibility, enterprise-level account
Drive meaningful client impact and innovation
Work with a collaborative, growth-focused leadership team
Competitive compensation and benefits
Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
You’ll oversee a multi-site team of 15+ professionals delivering white-glove services across Reception & Concierge and Office Services. This role combines operational leadership, financial ownership, and strategic client partnership.
What You’ll Do
Act as the senior leader and primary client contact for a large enterprise account
Lead and develop a distributed team
Deliver best-in-class workplace and concierge services
Own financial performance, including P&L, budgets, and forecasting
Drive KPIs, SLAs, and continuous improvement initiatives
Present insights and strategic recommendations to client leadership
Identify opportunities to enhance service delivery and grow the account
What We’re Looking For
5+ years leading workplace services, outsourcing, or office operations
Proven experience managing enterprise, high-touch client environments
Strong people leadership across both managers and frontline teams
Financial expertise with P&L ownership
Experience with conference/event systems and ticketing platforms
Exceptional communication and executive presence
Ability to step in quickly and make an immediate impact
Why Join Opensity Solutions?
Lead a high-visibility, enterprise-level account
Drive meaningful client impact and innovation
Work with a collaborative, growth-focused leadership team
Competitive compensation and benefits
Opensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.