Associate FIX Analyst
State Street Corporation, Burlington, MA, United States
This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Provide customer service and front line support for clients subscribing to Charles Rivers FIX Network Services.
Essential Functions:
Perform frontline technical support as part of a global team to deliver exemplary customer service to CRDs SaaS Operations clients.
Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRDs automation tools.
Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients and help ensure a "five 9s" level of service availability.
Escalate and track issues which exceed the scope of the frontline support capability.
Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.
Requirements and Qualifications:
A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.
A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles.
Proven customer focused mindset and excellent customer service skills
Excellent interpersonal, verbal, and written communication skills
Aptitude for technical troubleshooting
Ability to succeed in a mission critical, technical, customer service and support environment
Ability to work effectively with internal departments and external vendors to resolve client issues
General familiarity with Windows administration, networking, and databases preferred
Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required
Salesforce administrator or related experience desirable, but not required
Ability to manage multiple, simultaneous priorities.
Proven organizational skills with attention to detail.
Ability to achieve results without close supervision.
Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
Salary Range:
$52,000 - $91,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Streets comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, youll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Provide customer service and front line support for clients subscribing to Charles Rivers FIX Network Services.
Essential Functions:
Perform frontline technical support as part of a global team to deliver exemplary customer service to CRDs SaaS Operations clients.
Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRDs automation tools.
Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients and help ensure a "five 9s" level of service availability.
Escalate and track issues which exceed the scope of the frontline support capability.
Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.
Requirements and Qualifications:
A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.
A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles.
Proven customer focused mindset and excellent customer service skills
Excellent interpersonal, verbal, and written communication skills
Aptitude for technical troubleshooting
Ability to succeed in a mission critical, technical, customer service and support environment
Ability to work effectively with internal departments and external vendors to resolve client issues
General familiarity with Windows administration, networking, and databases preferred
Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required
Salesforce administrator or related experience desirable, but not required
Ability to manage multiple, simultaneous priorities.
Proven organizational skills with attention to detail.
Ability to achieve results without close supervision.
Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
Salary Range:
$52,000 - $91,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Streets comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, youll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.