Director of Customer Service & Experience (Hybrid)

GRAIL is seeking a Customer Service Leader based in Menlo Park, California. The role involves defining and executing the strategic direction for customer service, managing multiple teams, and enhancing customer experiences. The ideal candidate should possess over 12 years of experience, including leadership roles, and have a strong customer service strategy background. This position allows for a flexible, hybrid work arrangement. Competitive compensation and benefits package offered.
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