Head of Fraud Prevention and Governance
Citizens Bank, Irving, TX, United States
Description
At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact!
The
Head of Fraud Prevention and Governance
is responsible for defining, governing, and continuously improving the enterprise fraud control environment. This role ensures that fraud policies, standards, and operational practices are effective, compliant, and consistently executed across lines of business while enabling scalable prevention strategies and strong customer outcomes. The role will provide expertise and framework for implementing AI capabilities, including partnership in the development of detailed standard operating procedures. The role consults across Fraud and Claims and the Enterprise on fraud risks and prevention recommendations.
This leader partners closely with Fraud Operations, Fraud Strategy, Product and Channel Leaders, Risk Management, Compliance, Technology, and Legal to translate regulatory and risk expectations into practical, operationally sound fraud prevention procedures and governance frameworks. The role plays a critical part in strengthening the first line of defense, preventing fraud, improving control maturity, and supporting regulatory readiness in a complex, evolving fraud landscape. Strong collaboration skills and an advanced fraud typology expertise are required for the role.
Most importantly, as part of our team, you are made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!
Primary responsibilities and competencies include
Assessing fraud risk across the bank’s products and services, ensuring appropriate fraud prevention controls are embedded in business changes and initiatives
Strong leadership skills, has demonstrated an ability to meet or exceed performance indicators
Strong process skills, knows how to influence a streamlined, well-governed process that will reliably execute consistent outcomes
Applies in-depth understanding of the business dynamics of own department/district, integrates within the division
Influences others internally and externally, including senior division leaders, vendors or regulators
Identifies and resolves complex fraud-related multi-dimensional business problems
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
5+ Years Fraud Prevention in Financial Services or other industries
Associate’s or Bachelor’s Degree
Preferred Qualifications
7+ Years Fraud Prevention in Financial Services
Bachelor’s Degree
Hours & Work Schedule
Hours per Week: 40
Work Schedule: M-F, 8-5
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
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At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact!
The
Head of Fraud Prevention and Governance
is responsible for defining, governing, and continuously improving the enterprise fraud control environment. This role ensures that fraud policies, standards, and operational practices are effective, compliant, and consistently executed across lines of business while enabling scalable prevention strategies and strong customer outcomes. The role will provide expertise and framework for implementing AI capabilities, including partnership in the development of detailed standard operating procedures. The role consults across Fraud and Claims and the Enterprise on fraud risks and prevention recommendations.
This leader partners closely with Fraud Operations, Fraud Strategy, Product and Channel Leaders, Risk Management, Compliance, Technology, and Legal to translate regulatory and risk expectations into practical, operationally sound fraud prevention procedures and governance frameworks. The role plays a critical part in strengthening the first line of defense, preventing fraud, improving control maturity, and supporting regulatory readiness in a complex, evolving fraud landscape. Strong collaboration skills and an advanced fraud typology expertise are required for the role.
Most importantly, as part of our team, you are made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!
Primary responsibilities and competencies include
Assessing fraud risk across the bank’s products and services, ensuring appropriate fraud prevention controls are embedded in business changes and initiatives
Strong leadership skills, has demonstrated an ability to meet or exceed performance indicators
Strong process skills, knows how to influence a streamlined, well-governed process that will reliably execute consistent outcomes
Applies in-depth understanding of the business dynamics of own department/district, integrates within the division
Influences others internally and externally, including senior division leaders, vendors or regulators
Identifies and resolves complex fraud-related multi-dimensional business problems
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
5+ Years Fraud Prevention in Financial Services or other industries
Associate’s or Bachelor’s Degree
Preferred Qualifications
7+ Years Fraud Prevention in Financial Services
Bachelor’s Degree
Hours & Work Schedule
Hours per Week: 40
Work Schedule: M-F, 8-5
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
#J-18808-Ljbffr