Insurance Call Center Representative

Insurance Customer Service Representative

DXC Technology helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. DXC uses the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

We are seeking a customer-focused Insurance Customer Service Representative to support clients with inquiries related to insurance and financial products. This role requires strong communication skills, attention to detail, and the ability to operate in a fast-paced, high-volume call center environment. The role involves supporting clients with regulated financial and insurance-related services.

Key Responsibilities:

• Handle inbound customer calls, providing timely and accurate responses to inquiries related to insurance and financial products.
• Assist clients with account servicing, including policy information, transactions, updates, and general inquiries.
• Research and resolve customer issues, ensuring a high level of service and timely follow-up.
• Accurately document all customer interactions, transactions, and resolutions in internal systems.
• Process customer requests such as account updates, documentation requests, and transaction-related activities in compliance with company policies and regulatory requirements.
• Meet or exceed established service level agreements (SLAs), quality standards, and performance metrics.
• Escalate complex or sensitive issues to the appropriate teams when necessary.
• Maintain a strong understanding of products, services, and regulatory guidelines.
• Identify opportunities to improve processes and enhance the customer experience.

Required Qualifications:

• High school diploma or equivalent (G.E.D.).
• 2+ years of experience in customer service, call center, or a high-volume client-facing environment.
• Strong communication skills (verbal and written) with the ability to explain information clearly and professionally.
• Proven ability to manage difficult conversations and de-escalate customer concerns.
• Strong attention to detail and organizational skills.
• Ability to multitask and navigate multiple systems efficiently.
• Comfortable working in a fast-paced, metrics-driven environment.

Preferred Qualifications:

• Experience in financial services, insurance, or brokerage environments.
• Familiarity with investment or insurance products (e.g., annuities, retirement accounts, policies).
• Experience working with CRM systems or call center technologies.

Key Skills & Competencies:

• Customer-focused mindset with a commitment to service excellence.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and ability to quickly learn new systems and processes.
• Ability to remain calm and professional under pressure.
• Strong listening and interpersonal skills.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.