Commercial Card Operations Manager
Foothills Bank, Billings, MT, United States
About the Role
In this role you will manage a team and lead operations for our Commercial/Small Business Card products, developing and implementing operational policies and procedures to improve efficiency and effectiveness while balancing risk and compliance.
Key Responsibilities
Develop and implement operational policies and procedures to improve efficiency and effectiveness while balancing risk and compliance.
Coordinate complex operational issues and customer escalations, and communicate resolutions to division staff.
Manage key vendor partnerships, including the core card processor, loyalty platform, and expense/card management technology provider.
Identify and manage credit, fraud, operational, and regulatory risks for assigned processes.
Maintain knowledge of regulatory environment, ensuring compliance across Commercial Card and Payments products.
Build and manage relationships with Division and Holding Company partners, collaborating with IT, Operations, Risk, and Compliance.
Work with technology vendors to enforce SLAs, resolve issues, prioritize enhancements, coordinate release planning, and perform vendor due diligence.
Develop and implement operating policies and procedures across underwriting, onboarding, account maintenance, fraud/disputes, and collections.
Ensure key risk indicators stay within acceptable levels and lead policy changes to address risk, compliance, and operational issues.
Provide SME advice, root cause analysis, and issue resolution for escalated questions and system defects.
Build, select, coach, and manage the Card and Commercial Payments Operations team, ensuring a quality employee and customer experience.
Comply with all company policies and applicable laws, completing required training.
Qualifications
Bachelor’s Degree in Accounting, Business, Finance, or a related field.
5+ years of general operational banking experience.
5+ years of experience in the commercial/small business card industry.
Advanced experience in operations, including project management, process improvement, compliance, or business analysis.
5+ years of supervisory experience.
Required Skills & Abilities
The ability to motivate or influence senior-level professionals and secure cooperation and agreement on important outcomes.
Exceptional communication skills to engage with C-level executives, front-line employees, and diverse stakeholders.
Results-oriented mindset, driving efforts independently to overcome obstacles and achieve goals.
Data-centric approach, setting up processes to collect and use data for decision making.
Strong time-management, prioritization, and independent work skills.
Professional networking across multiple functional areas.
Experience influencing and inspiring a team to optimize daily operations.
Excellent organizational and customer orientation skills.
Ability to maintain confidentiality and interact calmly with diverse individuals.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside the organization.
Employee must be capable of regular, reliable, and timely attendance.
Ability to make judgments based on information provided.
Ability to work and complete tasks with minimal direct supervision.
Ability to maintain high level of confidentiality.
Travel
Occasional travel ( What We Offer
Starting salary depends on relevant experience and geographic location. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance; health savings account; Employee Assistance Program; health rewards program; retirement savings plan (401(k) and Profit‑Sharing); short- and long-term disability; education and training benefits; discounts on banking products and services; generous paid time off and paid holidays. Employees in Utah and Nevada may be eligible for pay for certain state recognized holidays.
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No recruiters or unsolicited agency referrals please.
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In this role you will manage a team and lead operations for our Commercial/Small Business Card products, developing and implementing operational policies and procedures to improve efficiency and effectiveness while balancing risk and compliance.
Key Responsibilities
Develop and implement operational policies and procedures to improve efficiency and effectiveness while balancing risk and compliance.
Coordinate complex operational issues and customer escalations, and communicate resolutions to division staff.
Manage key vendor partnerships, including the core card processor, loyalty platform, and expense/card management technology provider.
Identify and manage credit, fraud, operational, and regulatory risks for assigned processes.
Maintain knowledge of regulatory environment, ensuring compliance across Commercial Card and Payments products.
Build and manage relationships with Division and Holding Company partners, collaborating with IT, Operations, Risk, and Compliance.
Work with technology vendors to enforce SLAs, resolve issues, prioritize enhancements, coordinate release planning, and perform vendor due diligence.
Develop and implement operating policies and procedures across underwriting, onboarding, account maintenance, fraud/disputes, and collections.
Ensure key risk indicators stay within acceptable levels and lead policy changes to address risk, compliance, and operational issues.
Provide SME advice, root cause analysis, and issue resolution for escalated questions and system defects.
Build, select, coach, and manage the Card and Commercial Payments Operations team, ensuring a quality employee and customer experience.
Comply with all company policies and applicable laws, completing required training.
Qualifications
Bachelor’s Degree in Accounting, Business, Finance, or a related field.
5+ years of general operational banking experience.
5+ years of experience in the commercial/small business card industry.
Advanced experience in operations, including project management, process improvement, compliance, or business analysis.
5+ years of supervisory experience.
Required Skills & Abilities
The ability to motivate or influence senior-level professionals and secure cooperation and agreement on important outcomes.
Exceptional communication skills to engage with C-level executives, front-line employees, and diverse stakeholders.
Results-oriented mindset, driving efforts independently to overcome obstacles and achieve goals.
Data-centric approach, setting up processes to collect and use data for decision making.
Strong time-management, prioritization, and independent work skills.
Professional networking across multiple functional areas.
Experience influencing and inspiring a team to optimize daily operations.
Excellent organizational and customer orientation skills.
Ability to maintain confidentiality and interact calmly with diverse individuals.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside the organization.
Employee must be capable of regular, reliable, and timely attendance.
Ability to make judgments based on information provided.
Ability to work and complete tasks with minimal direct supervision.
Ability to maintain high level of confidentiality.
Travel
Occasional travel ( What We Offer
Starting salary depends on relevant experience and geographic location. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance; health savings account; Employee Assistance Program; health rewards program; retirement savings plan (401(k) and Profit‑Sharing); short- and long-term disability; education and training benefits; discounts on banking products and services; generous paid time off and paid holidays. Employees in Utah and Nevada may be eligible for pay for certain state recognized holidays.
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr