Workforce Supervisor
Surge Staffing, Zellwood, FL, United States
Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.
Job Summary
We are seeking a proactive and bilingual Workforce Supervisor to lead and support our production teams. This role ensures safe, efficient, and productive operations while fostering a positive work environment. The ideal candidate is organized, flexible, and skilled at leading teams in a fast-paced environment.
The Workforce Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:
Deliver high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs
Develop and retain business by providing outstanding customer service
Perform a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On‑Site Supervisor may supervise one or more On‑site Staffing Specialists.
PRIMARY FUNCTIONS & RESPONSIBILITIES
Supervise and coordinate daily activities of production staff
Ensure compliance with safety protocols and company policies
Monitor productivity, attendance, and performance metrics
Train, coach, and develop team members to achieve operational goals
Collaborate with management to optimize workflows and solve operational challenges
Maintain accurate records and reporting as required
QUALIFICATIONS AND SKILLS
High School diploma required
Bilingual (English/Spanish) required
Ability to work 12‑hour shifts (day or night) and 4 days per week
Flexible, dependable, and solutions‑oriented
Prior supervisory experience preferred, ideally in production or warehouse operations
Exceptional customer service skills and the ability to build/enhance successful business partnerships
Minimum 1‑2 years experience in a supervisory role or 3‑5 years in customer service experience
Must have great communication and customer service skills
Must have administrative skills
Experience in performing background checks, I‑9, and E Verify
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
If interested please apply.
EQUAL OPPORTUNITY EMPLOYER
Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Job Type: Full-time
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Job Summary
We are seeking a proactive and bilingual Workforce Supervisor to lead and support our production teams. This role ensures safe, efficient, and productive operations while fostering a positive work environment. The ideal candidate is organized, flexible, and skilled at leading teams in a fast-paced environment.
The Workforce Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:
Deliver high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs
Develop and retain business by providing outstanding customer service
Perform a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On‑Site Supervisor may supervise one or more On‑site Staffing Specialists.
PRIMARY FUNCTIONS & RESPONSIBILITIES
Supervise and coordinate daily activities of production staff
Ensure compliance with safety protocols and company policies
Monitor productivity, attendance, and performance metrics
Train, coach, and develop team members to achieve operational goals
Collaborate with management to optimize workflows and solve operational challenges
Maintain accurate records and reporting as required
QUALIFICATIONS AND SKILLS
High School diploma required
Bilingual (English/Spanish) required
Ability to work 12‑hour shifts (day or night) and 4 days per week
Flexible, dependable, and solutions‑oriented
Prior supervisory experience preferred, ideally in production or warehouse operations
Exceptional customer service skills and the ability to build/enhance successful business partnerships
Minimum 1‑2 years experience in a supervisory role or 3‑5 years in customer service experience
Must have great communication and customer service skills
Must have administrative skills
Experience in performing background checks, I‑9, and E Verify
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
If interested please apply.
EQUAL OPPORTUNITY EMPLOYER
Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Job Type: Full-time
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