Senior Technical Operations Manager

Arizona 9601 N. Cardinals Way Glendale, AZ 85305, USA

This role partners across departments to deliver seamless, show-stopping productions while ensuring every system, asset, and detail performs at the highest level. From large-scale live events to daily venue operations, you’ll lead the strategy and execution of advanced AV and technical systems that power the VAI experience.

You bring both technical expertise and operational leadership—elevating team performance, optimizing resources, and continuously pushing the boundaries of what’s possible in a resort entertainment environment.

What You’ll Do

Lead the production, operation, and execution of entertainment experiences across all venues—from large-scale events to daily programming

Set the standard for technical excellence, ensuring all AV systems and production elements are reliable, innovative, and performance-ready

Partner cross-functionally to deliver seamless, integrated experiences that align with VAI’s brand and guest expectations

Build and manage production timelines, workflows, and execution plans to consistently deliver on time and at scale

Oversee AV inventory, equipment maintenance, and resource planning to support all event and venue needs

Establish and implement SOPs, technical standards, and operational best practices across the production team

Lead, mentor, and develop the AV/Production team, creating a culture of accountability, growth, and high performance

Design and implement training programs that advance team capabilities in technical production and emerging AV technologies

Ensure all productions meet safety, compliance, and regulatory standards, including life safety and public assembly requirements

Collaborate with vendors, partners, and external production teams to deliver world-class results

Drive financial performance through event budgeting, cost control, and alignment to pro formas

Contribute to the long-term vision and strategy of entertainment production at VAI Resort

What You Bring

7+ years of experience in technical production, AV operations, or entertainment operations within hospitality, live events, or theme park environments

3+ years of leadership experience in arena, venue, or concert operations

Proven success managing large-scale events (5,000+ attendees) with complex technical requirements

Deep knowledge of AV systems, stage production, rigging, and technical integration

Experience with CAD and production design tools

Strong understanding of life safety codes, ADA regulations, and public assembly standards

Financial acumen, including budgeting, event pro formas, and cost management

Hands‑on experience with production equipment, lifts, rigging systems, and technical tools

Strong communication and interpersonal skills with the ability to influence across teams

High attention to detail with a solutions-oriented, fast-paced mindset

Proficiency in Microsoft Office (Excel, Word, Outlook)

Physical Requirements

Ability to move throughout the resort and production environments regularly

Ability to lift up to 50 pounds as needed

Benefits

Comprehensive medical, dental, and vision coverage

Company‑paid life insurance and long-term disability, plus supplemental options

Generous paid time off, including vacation, sick time, and paid holidays

Career growth and development opportunities in a one‑of‑a‑kind resort environment

401(k) with company match

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Responsibilities may change based on business needs.

Equal Opportunity Employer
VAI Resort is an equal opportunity employer committed to building a diverse workforce and fostering an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, veteran status, or any other protected characteristic.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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