Sr Business Analyst - Order Management / Plant Customer Service
Schneider Electric, Nashville, TN, United States
Senior Business Analyst – Order Management / Plant Customer Service
Schneider Electric is leading a business-driven, digitally enabled transformation to strengthen North American operations to deliver a best-in-class experience for Customers and Employees.
We are looking for a Senior Business Analyst to support order management and plant customer service across North America.
Location and Eligibility
You must already live in the Nashville area (preferred) or another posting location. Relocation is not included for this position.
Sponsorship is not included for this role: we are not able to consider anyone who is on a current work visa or who will require a work visa in the future.
This role requires up to 50% travel within US, Mexico & Canada.
Key Responsibilities
Lead in the identification of back office order management business requirements and development of the customer story backlog for SAP.
Serve as a Change Agent, supporting the Product Owner in resolving issues between legacy and future state ERP systems.
Manage transfer of SAP knowledge to Key Users, data owners, and local management team.
Work with key stakeholders to identify and understand their needs.
Capture feedback from users and identify enhancements of existing functionality.
Lead and participate in stakeholder workshops.
Create/Validate End to End Process Flows for manufacturing plants.
Contribute to localization of project documentation (training materials, test scripts, etc).
Be accountable for site readiness (planning, support, audit, training).
Be the business representative for the program with understanding of current order execution/customer service processes and systems.
Be accountable for Business Transformation, Solution decisions, Data accuracy, and Organizational Change Management.
Participate in End User Training.
Hold the Key Users and Data Owners accountable for project deliverables.
Lead the Key Users & project team participation in solution testing.
Working Conditions
Tight deadlines and multiple priorities, requiring decisive decision making in a fast-paced environment.
Willing to work outside the standard 8-5 schedule, across time zones, including early mornings, evenings, and weekends as required by tight project deadlines.
Ability to work independently in a competitive work environment.
Managing and collaborating remotely.
Hybrid role with up to 50% travel.
Reporting
Reports to: Sr Product Owner - Logistics & Distribution
Qualifications
Bachelor’s Degree in Supply Chain, Business Administration, or related field.
3-5 years of work experience in order management/plant customer service.
Knowledge of back-office order management/customer service operations and business processes across plants.
Strong data analysis skills.
Change management and communication skills.
Must have history of delivering results.
Leadership and management skills.
Ability to balance a workload while working on multiple priorities.
Strong listening, negotiation, decision making, and problem solving skills.
Aptitude in learning and working in new IT systems.
Ability to collaborate and work in a multicultural environment.
Benefits
Schneider Electric offers a robust benefits package to support our employees, including flexible work arrangements, paid family leave, 401(k)+ match, company stock option purchase+ match, and much more. Click here to find out more about working with us: http://se.com/us/careers.
Equal Opportunity Statement
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic. We uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
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Schneider Electric is leading a business-driven, digitally enabled transformation to strengthen North American operations to deliver a best-in-class experience for Customers and Employees.
We are looking for a Senior Business Analyst to support order management and plant customer service across North America.
Location and Eligibility
You must already live in the Nashville area (preferred) or another posting location. Relocation is not included for this position.
Sponsorship is not included for this role: we are not able to consider anyone who is on a current work visa or who will require a work visa in the future.
This role requires up to 50% travel within US, Mexico & Canada.
Key Responsibilities
Lead in the identification of back office order management business requirements and development of the customer story backlog for SAP.
Serve as a Change Agent, supporting the Product Owner in resolving issues between legacy and future state ERP systems.
Manage transfer of SAP knowledge to Key Users, data owners, and local management team.
Work with key stakeholders to identify and understand their needs.
Capture feedback from users and identify enhancements of existing functionality.
Lead and participate in stakeholder workshops.
Create/Validate End to End Process Flows for manufacturing plants.
Contribute to localization of project documentation (training materials, test scripts, etc).
Be accountable for site readiness (planning, support, audit, training).
Be the business representative for the program with understanding of current order execution/customer service processes and systems.
Be accountable for Business Transformation, Solution decisions, Data accuracy, and Organizational Change Management.
Participate in End User Training.
Hold the Key Users and Data Owners accountable for project deliverables.
Lead the Key Users & project team participation in solution testing.
Working Conditions
Tight deadlines and multiple priorities, requiring decisive decision making in a fast-paced environment.
Willing to work outside the standard 8-5 schedule, across time zones, including early mornings, evenings, and weekends as required by tight project deadlines.
Ability to work independently in a competitive work environment.
Managing and collaborating remotely.
Hybrid role with up to 50% travel.
Reporting
Reports to: Sr Product Owner - Logistics & Distribution
Qualifications
Bachelor’s Degree in Supply Chain, Business Administration, or related field.
3-5 years of work experience in order management/plant customer service.
Knowledge of back-office order management/customer service operations and business processes across plants.
Strong data analysis skills.
Change management and communication skills.
Must have history of delivering results.
Leadership and management skills.
Ability to balance a workload while working on multiple priorities.
Strong listening, negotiation, decision making, and problem solving skills.
Aptitude in learning and working in new IT systems.
Ability to collaborate and work in a multicultural environment.
Benefits
Schneider Electric offers a robust benefits package to support our employees, including flexible work arrangements, paid family leave, 401(k)+ match, company stock option purchase+ match, and much more. Click here to find out more about working with us: http://se.com/us/careers.
Equal Opportunity Statement
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic. We uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
#J-18808-Ljbffr