Contracting Specialist Benefits and Claims
Umpqua Health, Roseburg, OR, United States
CONTRACTING SPECIALIST, BENEFITS AND CLAIMS
HYBRID, must be able to travel to 3031 NE STEPHENS ST. ROSEBURG, OR 97470
Employment Type: Full-Time, Exempt
About Umpqua Health
At Umpqua Health, we’re more than a healthcare organization—we’re a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.
Position Purpose
The Benefit and Claims Oversight Specialist is responsible for ensuring accurate, timely, and compliant administration of health plan benefits and claims through Umpqua Health’s Third-Party Administrator (TPA). This role does not supervise internal staff but holds full oversight responsibility for TPA performance, compliance, and adherence to contractual and regulatory requirements. The position also manages provider contract distribution, benefit administration communications, and interpretation of contract requirements. Acting as the primary liaison between Umpqua Health and the TPA, this role drives accountability, resolves claims issues, and supports organizational goals for quality and efficiency.
Essential Job Responsibilities
TPA Oversight & Compliance
Oversee Third-Party Administrator (TPA) performance, ensuring accuracy, timeliness, and adherence to service-level agreements.
Lead audits and compliance reviews to ensure alignment with federal and state regulations, contractual obligations, and organizational standards.
Manage and resolve escalated claims and benefit issues, ensuring timely and effective outcomes.
Provider Contract & Benefit Administration
Oversee distribution, tracking, and validation of provider contracts to ensure accuracy and compliance.
Interpret and operationalize Oregon Health Authority (OHA) and Umpqua Health Network (UHN) contractual requirements.
Ensure accurate configuration and maintenance of benefits, fee schedules, and authorization rules within claims systems.
Direct data integrity efforts across TPA and internal systems, ensuring consistent application of business rules.
Claims Oversight & Issue Resolution
Provide leadership in the resolution of complex claims issues, disputes, and exceptions.
Ensure accurate interpretation and application of benefit structures by the TPA.
Serve as a key escalation point for internal teams and external partners.
Process Improvement & Policy Management
Develop and implement policies and procedures to strengthen claims oversight and benefit administration.
Identify operational gaps and lead process improvement initiatives to enhance efficiency, accuracy, and compliance.
Reporting & Stakeholder Communication
Serve as the primary liaison for TPA-related performance and escalation matters.
Deliver regular reporting, insights, and strategic recommendations to leadership.
Perform other duties as assigned.
Challenges
Working with a variety of personalities, maintaining a consistent and fair communication style.
Satisfying the needs of a fast-paced and challenging company.
Minimum Qualifications
Bachelor’s degree in healthcare administration, Business, or a related field required
Minimum of 5 years of experience in health plan claims processing and benefit administration, preferably with TPA oversight responsibilities
Strong understanding of managed care operations and regulatory compliance
Proficiency in claims systems and Microsoft Office Suite
Strong analytical and problem-solving skills
Excellent verbal and written communication skills, including negotiation abilities
Ability to manage vendor relationships and enforce accountability
Ability to analyze and interpret data to determine appropriate configuration changes
Ability to accurately interpret state and/or federal benefits, contracts, and additional business requirements and translate them into configuration parameters
Ability to coordinate and facilitate coding updates related to benefit plans, provider contracts, fee schedules, and system tables through the user interface
Ability to apply previous experience and knowledge to research and resolve claim and encounter issues, including pended claims, and communicate system update needs to TPAs
Ability to manage fluctuating workloads and prioritize tasks to meet deadlines and the needs of the user community
Demonstrated accountability, integrity, innovation, and collaboration in a professional setting
Preferred Qualifications
Certified Coder (preferred)
Bilingual translation or translation capabilities a plus
Schedule
Monday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines.
Salary
Wage Band: $84,000-95,900
Benefits
Salary is dependent on skills, experience, and education
Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
Medical, dental, and vision insurance
401(k) with company match (fully vested immediately)
Company-sponsored life insurance and additional benefits
Fitness reimbursement program
Tuition reimbursement and more
Why Umpqua Health?
We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve.
Inclusive Culture
We foster a respectful, inclusive environment where employees feel valued, supported, and empowered.
Growth & Development
We support ongoing learning through mentorship, clear career pathways, and professional development opportunities.
Work/Life Balance
We promote flexibility and well-being so employees can thrive both professionally and personally.
Equal Opportunity: Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.
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HYBRID, must be able to travel to 3031 NE STEPHENS ST. ROSEBURG, OR 97470
Employment Type: Full-Time, Exempt
About Umpqua Health
At Umpqua Health, we’re more than a healthcare organization—we’re a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.
Position Purpose
The Benefit and Claims Oversight Specialist is responsible for ensuring accurate, timely, and compliant administration of health plan benefits and claims through Umpqua Health’s Third-Party Administrator (TPA). This role does not supervise internal staff but holds full oversight responsibility for TPA performance, compliance, and adherence to contractual and regulatory requirements. The position also manages provider contract distribution, benefit administration communications, and interpretation of contract requirements. Acting as the primary liaison between Umpqua Health and the TPA, this role drives accountability, resolves claims issues, and supports organizational goals for quality and efficiency.
Essential Job Responsibilities
TPA Oversight & Compliance
Oversee Third-Party Administrator (TPA) performance, ensuring accuracy, timeliness, and adherence to service-level agreements.
Lead audits and compliance reviews to ensure alignment with federal and state regulations, contractual obligations, and organizational standards.
Manage and resolve escalated claims and benefit issues, ensuring timely and effective outcomes.
Provider Contract & Benefit Administration
Oversee distribution, tracking, and validation of provider contracts to ensure accuracy and compliance.
Interpret and operationalize Oregon Health Authority (OHA) and Umpqua Health Network (UHN) contractual requirements.
Ensure accurate configuration and maintenance of benefits, fee schedules, and authorization rules within claims systems.
Direct data integrity efforts across TPA and internal systems, ensuring consistent application of business rules.
Claims Oversight & Issue Resolution
Provide leadership in the resolution of complex claims issues, disputes, and exceptions.
Ensure accurate interpretation and application of benefit structures by the TPA.
Serve as a key escalation point for internal teams and external partners.
Process Improvement & Policy Management
Develop and implement policies and procedures to strengthen claims oversight and benefit administration.
Identify operational gaps and lead process improvement initiatives to enhance efficiency, accuracy, and compliance.
Reporting & Stakeholder Communication
Serve as the primary liaison for TPA-related performance and escalation matters.
Deliver regular reporting, insights, and strategic recommendations to leadership.
Perform other duties as assigned.
Challenges
Working with a variety of personalities, maintaining a consistent and fair communication style.
Satisfying the needs of a fast-paced and challenging company.
Minimum Qualifications
Bachelor’s degree in healthcare administration, Business, or a related field required
Minimum of 5 years of experience in health plan claims processing and benefit administration, preferably with TPA oversight responsibilities
Strong understanding of managed care operations and regulatory compliance
Proficiency in claims systems and Microsoft Office Suite
Strong analytical and problem-solving skills
Excellent verbal and written communication skills, including negotiation abilities
Ability to manage vendor relationships and enforce accountability
Ability to analyze and interpret data to determine appropriate configuration changes
Ability to accurately interpret state and/or federal benefits, contracts, and additional business requirements and translate them into configuration parameters
Ability to coordinate and facilitate coding updates related to benefit plans, provider contracts, fee schedules, and system tables through the user interface
Ability to apply previous experience and knowledge to research and resolve claim and encounter issues, including pended claims, and communicate system update needs to TPAs
Ability to manage fluctuating workloads and prioritize tasks to meet deadlines and the needs of the user community
Demonstrated accountability, integrity, innovation, and collaboration in a professional setting
Preferred Qualifications
Certified Coder (preferred)
Bilingual translation or translation capabilities a plus
Schedule
Monday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines.
Salary
Wage Band: $84,000-95,900
Benefits
Salary is dependent on skills, experience, and education
Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
Medical, dental, and vision insurance
401(k) with company match (fully vested immediately)
Company-sponsored life insurance and additional benefits
Fitness reimbursement program
Tuition reimbursement and more
Why Umpqua Health?
We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve.
Inclusive Culture
We foster a respectful, inclusive environment where employees feel valued, supported, and empowered.
Growth & Development
We support ongoing learning through mentorship, clear career pathways, and professional development opportunities.
Work/Life Balance
We promote flexibility and well-being so employees can thrive both professionally and personally.
Equal Opportunity: Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.
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