Service Center Specialist
Xylem, Salt Lake City, UT, United States
About Xylem
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Core Responsibilities
Source and locate rental and service equipment across branches and approved vendors.
Coordinate equipment availability to meet jobsite schedules and emergency demands.
Support equipment mobilization and demobilization activities.
Work closely with field teams to ensure equipment readiness and accuracy.
Assist Service Technicians with field work orders.
Maintain accurate inventory records for parts and equipment, and address any discrepancies.
Dispatch, Logistics & Scheduling
Dispatch and schedule trucks for equipment deliveries and pick‑ups.
Coordinate logistics with drivers, field technicians, and branch personnel.
Maintain delivery and pick‑up schedules aligned with jobsite requirements.
Prepare and manage dispatch documentation and customer sign‑off paperwork.
Order Processing & Purchasing
Create and process rental orders, service orders, and purchase orders.
Generate rental and service quotes and convert them into active orders.
Ensure labor, equipment, parts, and service operations are accurately entered into systems.
Maintain documentation related to purchasing and equipment movement.
Contract Administration
Support customer contract setup, renewals, extensions, and simple modifications.
Review auto‑renewals and coordinate contract additions with sales and branch staff.
Ensure contract terms, rates, and freight agreements are accurately reflected in orders.
Assist in resolving contract‑related issues.
Billing & Financial Accuracy
Ensure accurate time entry, billing codes, and cost allocation.
Support billing for rentals, projects, and service engagements.
Obtain and maintain customer payment information.
Assist in resolving billing discrepancies and customer inquiries.
Safety, Compliance & Culture
Promote and maintain a safe working environment and strong safety culture.
Demonstrate accountability, ownership, and operational excellence.
Demonstrates high impact culture through innovation, accountability and empowerment.
Must be able to function in a team environment; usually works with direct supervision but can work independently.
Task execution for area of responsibility up to levels defined in Xylem’s DOA policy.
Travel Requirements
Less than 5%.
Driving Requirements
Must have a clean driving record.
Qualifications
Education & Experience Requirements:
High school diploma or equivalent with 2+ years of operations, field coordination, rental, or service experience OR Bachelor’s degree.
Experience in equipment rental, construction, utilities, or industrial services preferred.
Forklift certification preferred.
Proficiency in Microsoft Office and ERP systems; dispatch or billing system experience preferred.
Skill Requirements:
Intra‑departmental communication for purpose of alignment/ information sharing.
Able to execute tasks at medium levels of autonomy; limited guidance required for complex tasks.
Able to collaborate with other disciplines.
Ability to understand concepts in execution and strong organization skills.
Understanding of general business concepts.
Strong communication skills.
Basic understanding of typical IT business tools.
DAY IN THE LIFE
Physical Demands
Ability to lift up to 50 pounds.
Regularly required to sit, stand, bend, reach, and move between office, yard, and jobsite areas.
Combination of office, yard, and field environment.
Standard work schedule: 40 hours per week.
At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated. Xylem is proud to be an Equal Employment Opportunity and affirmative action workplace. Xylem prohibits discrimination, harassment of any kind, and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non‑merit factors.
Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.
#J-18808-Ljbffr
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Core Responsibilities
Source and locate rental and service equipment across branches and approved vendors.
Coordinate equipment availability to meet jobsite schedules and emergency demands.
Support equipment mobilization and demobilization activities.
Work closely with field teams to ensure equipment readiness and accuracy.
Assist Service Technicians with field work orders.
Maintain accurate inventory records for parts and equipment, and address any discrepancies.
Dispatch, Logistics & Scheduling
Dispatch and schedule trucks for equipment deliveries and pick‑ups.
Coordinate logistics with drivers, field technicians, and branch personnel.
Maintain delivery and pick‑up schedules aligned with jobsite requirements.
Prepare and manage dispatch documentation and customer sign‑off paperwork.
Order Processing & Purchasing
Create and process rental orders, service orders, and purchase orders.
Generate rental and service quotes and convert them into active orders.
Ensure labor, equipment, parts, and service operations are accurately entered into systems.
Maintain documentation related to purchasing and equipment movement.
Contract Administration
Support customer contract setup, renewals, extensions, and simple modifications.
Review auto‑renewals and coordinate contract additions with sales and branch staff.
Ensure contract terms, rates, and freight agreements are accurately reflected in orders.
Assist in resolving contract‑related issues.
Billing & Financial Accuracy
Ensure accurate time entry, billing codes, and cost allocation.
Support billing for rentals, projects, and service engagements.
Obtain and maintain customer payment information.
Assist in resolving billing discrepancies and customer inquiries.
Safety, Compliance & Culture
Promote and maintain a safe working environment and strong safety culture.
Demonstrate accountability, ownership, and operational excellence.
Demonstrates high impact culture through innovation, accountability and empowerment.
Must be able to function in a team environment; usually works with direct supervision but can work independently.
Task execution for area of responsibility up to levels defined in Xylem’s DOA policy.
Travel Requirements
Less than 5%.
Driving Requirements
Must have a clean driving record.
Qualifications
Education & Experience Requirements:
High school diploma or equivalent with 2+ years of operations, field coordination, rental, or service experience OR Bachelor’s degree.
Experience in equipment rental, construction, utilities, or industrial services preferred.
Forklift certification preferred.
Proficiency in Microsoft Office and ERP systems; dispatch or billing system experience preferred.
Skill Requirements:
Intra‑departmental communication for purpose of alignment/ information sharing.
Able to execute tasks at medium levels of autonomy; limited guidance required for complex tasks.
Able to collaborate with other disciplines.
Ability to understand concepts in execution and strong organization skills.
Understanding of general business concepts.
Strong communication skills.
Basic understanding of typical IT business tools.
DAY IN THE LIFE
Physical Demands
Ability to lift up to 50 pounds.
Regularly required to sit, stand, bend, reach, and move between office, yard, and jobsite areas.
Combination of office, yard, and field environment.
Standard work schedule: 40 hours per week.
At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated. Xylem is proud to be an Equal Employment Opportunity and affirmative action workplace. Xylem prohibits discrimination, harassment of any kind, and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non‑merit factors.
Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.
#J-18808-Ljbffr