Client Business Manager

Williams & Helde Inc. is seeking a Client Business Manager to join our Account Service team in Seattle.

Founded in 1969, WH is an independent marketing communications agency built on long‑term relationships, thoughtful work, and a belief that the strongest brands earn preference by showing up in ways that are useful, credible, and welcome. After more than five decades of evolution, we are entering a moment of real momentum. Our foundation is strong, our point of view is clear, and we are poised for continued growth with the right people around the table.

We partner with what we call awesome brands, many operating in B2B and professional‑influence environments, that add real value to the world. Our work blends brand strategy and integrated communications using an Inspire and Inform approach, guided by deep understanding of the Performance Lifestyle Consumer (PLC) and how trust is built over time.

The role
This is a senior, client‑facing role for someone who brings confidence, clarity, and strong project leadership.

As a Senior Account Manager, you will serve as a primary day‑to‑day partner for clients, manage complex integrated programs, and help guide both internal teams and client stakeholders through strategic and executional work. You will be expected to think beyond task completion and contribute to how engagements are shaped, managed, and improved.

This role requires a strong commitment to project management, clear writing, and steady leadership. You will be trusted to own details, timelines, and delivery while supporting higher‑level thinking and maintaining WH’s standard of care and quality.

What you will be doing

Acting as a senior client contact and trusted advisor

Leading project and program management for multiple accounts

Managing scope, timelines, budgets, and resourcing using Workamajig

Writing and reviewing briefs, recommendations, and client communications

Partnering with strategy, creative, PR, and media teams to guide work collaboratively

Helping clients navigate decision‑making with clarity and confidence

Supporting more junior Account Service team members through example and mentorship

Ensuring our work consistently reflects our commitment to becoming our clients’ most trusted resource

Projects may include brand and communications playbooks, integrated campaigns, PR‑led programs, content, social and email marketing, video, and digital advertising. The work is varied, non‑repetitive, and requires comfort with complexity.

Experience and capabilities

5 or more years experience in an agency or agency‑like environment

Proven strength in project and program management, not just coordination

Direct experience using Workamajig as a primary PM tool

Strong writing skills, with the ability to communicate clearly and persuasively

Experience managing integrated marketing programs across channels

Comfort working with B2B, technical, or professional audiences, including regulated or expert‑driven categories

Confidence using AI tools to support planning, research, organization, and efficiency

Proficiency with MS Office and modern collaboration platforms

Strong business acumen and comfort engaging with senior client stakeholders

How we work at WH
We believe sustained excellence comes from shared values and disciplined thinking. Our core values guide how we work together every day:

Prioritize smarter work

Add sprinkles to the doughnuts

Approach with a growth mindset (ABL)

Make time for the space in between

Have a daily adventure

Bring drinks to the party

Wash our own dishes

We look for people who are organized, curious, accountable, growth‑oriented, and generous with their expertise. Client Business Managers at WH are expected to model these values consistently.

Culture, benefits, and logistics

Hybrid work model with 3 or more days per week in office

Must be based in the Seattle area

Competitive salary aligned with the 4As annual salary survey

Health, vision, and dental coverage

Three weeks PTO plus bonus holidays

401(k) program

Genuine work life balance and flexibility

Office snacks and other small but meaningful perks

It’s a good time
WH is entering a phase where our legacy and our future intersect. We are building on decades of trust while expanding our relevance in categories where credibility matters. This role is an opportunity to help shape how we grow, how we lead clients, and how we continue to deliver work that people actually welcome.

If you care about good marketing, strong relationships, and working with intention, we would love to talk. And yes, we’ll read your cover letter!

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