HVAC Equipment Commissioning Manager
Johnson Controls, Inc., Arlington Heights, IL, United States
Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
Competitive base salary and a comprehensive bonus program.
Three weeks paid vacation in a calendar year, holidays, sick time, and three PTO days in a calendar year.
Comprehensive benefits package including 401K, medical, dental, and vision care – available day one.
Extensive product and cross training opportunities.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
Providing scheduling and management support.
JCI Employee discount programs (The Loop by Perk Spot).
What you will do
The Equipment Commissioning Manager (EqCM) supports the Equipment North America (EqNA) organization on startup, warranty, and coordination with all other service needs. The EqCM reports to the Regional Service Manager for the first 6 months and then to the Branch Service Manager, and has accountability to the HVAC Equipment Operations Manager (HEOM) and their organization. The EqCM also coordinates with the Customer Resource Coordinator (CRC) for all equipment field service labor requirements per the customer expectations and contract requirements. They provide a single point of contact for coordination of all service scope related within equipment contract and act as the direct interface with the EqNA customer.
How you will do it
Supports EqNA sales during project estimate by specifying, if given, service can be performed as an S/R or if a Service Mechanical project will need to be secured (determine based on the duration, size and complexity of the project, as well as the need for project management).
Provides custom quote for service items outside of Program, Commission, Adjust, and Train (PCAT) policy.
When the EqNA contract is secured and warranty expectations are confirmed by the Systems Application Engineer (SAE), verifies that the branch has the necessary service technicians trained to work on the identified equipment and coordinates with Truck Based Service Manager (TBSM) to send technicians to be trained as appropriate and/or necessary with the guidance and support of the BSM.
Attends RTO meetings when requested on complex projects or projects sold with Planned Service Agreement (PSA) and identifies any service/warranty scope concerns.
Validates the details of the PSA to the SAE/Agent Project Owner to include project submittals and provides documentation as needed.
Conducts weekly service turnover meetings with SAEs and Branch Operations Manager (BOM) to coordinate and monitor all current and future service scopes for EqNA business and provides feedback and status to EqNA Operations Team.
Works with customer to introduce Connected Service capabilities.
Coordinates with the EqNA Customer, directly, for all scheduled work and schedule changes.
Works with CRC and SAE to verify asset record created in NxGen and assigned to the correct site for future SRs/quotes.
Works with CRC and technicians for delivery related to FOB Destination and provides communication back to the SAE and Customer as required.
Verifies that indicated warranty shows correctly in Warranty Navigator; if there are any discrepancies works with SAE and Warranty Admin team to address.
Monitors any Long-Term Storage (LTS) requirements and coordinates with SAE and customer.
Promotes Pronto Forms utilization by customers for pre-start checklist and by technicians for startup, unit inspections, and warranty work.
Ensures startup is completed or resolves any issues to complete startup work and provides customer with startup documentation.
Ensures startup dates are entered for the assets in NxGen and all equipment started by service is properly registered in Warranty Navigator. EqCM provides warranty certification to the EqNA customer.
Works with CRCs to ensure all SRs are invoiced promptly upon scope completion.
Acts as a first point of contact for warranty requests for EqNA customers, working with CRC and Warranty Service Coordinator (WSC) to ensure technicians are dispatched promptly and claims are filed.
Escalates and resolves issues preventing service warranty work from being completed (includes parts and resource availability) and works with product technical support as necessary to accelerate cash collections.
Facilitates technical support for EqNA customers as appropriate and necessary.
What we look for
Required
10 plus years of Industry Experience or Technical Engineering or Construction degree graduate.
Experience with Microsoft Office suite (with emphasis on Word, Excel and Outlook), Adobe Writer, and basic Windows operating system environment.
Ability to work independently and as part of a team.
Excellent verbal and written communication skills.
Strong interpersonal and collaborative skills.
Good conflict resolution skills.
Ability to positively represent Johnson Controls and communicate with others at varying technical levels.
Demonstrated ability to simultaneously manage a large and diverse number of projects with professionalism, cooperation and persistence.
Demonstrated ability to organize and attend to details.
Preferred
BA degree in Engineering or Construction.
HVAC equipment knowledge.
Proficiency with MS Office Suite.
HIRING SALARY RANGE
$90,000 – 135,000. USD Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.
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What we offer
Competitive base salary and a comprehensive bonus program.
Three weeks paid vacation in a calendar year, holidays, sick time, and three PTO days in a calendar year.
Comprehensive benefits package including 401K, medical, dental, and vision care – available day one.
Extensive product and cross training opportunities.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
Providing scheduling and management support.
JCI Employee discount programs (The Loop by Perk Spot).
What you will do
The Equipment Commissioning Manager (EqCM) supports the Equipment North America (EqNA) organization on startup, warranty, and coordination with all other service needs. The EqCM reports to the Regional Service Manager for the first 6 months and then to the Branch Service Manager, and has accountability to the HVAC Equipment Operations Manager (HEOM) and their organization. The EqCM also coordinates with the Customer Resource Coordinator (CRC) for all equipment field service labor requirements per the customer expectations and contract requirements. They provide a single point of contact for coordination of all service scope related within equipment contract and act as the direct interface with the EqNA customer.
How you will do it
Supports EqNA sales during project estimate by specifying, if given, service can be performed as an S/R or if a Service Mechanical project will need to be secured (determine based on the duration, size and complexity of the project, as well as the need for project management).
Provides custom quote for service items outside of Program, Commission, Adjust, and Train (PCAT) policy.
When the EqNA contract is secured and warranty expectations are confirmed by the Systems Application Engineer (SAE), verifies that the branch has the necessary service technicians trained to work on the identified equipment and coordinates with Truck Based Service Manager (TBSM) to send technicians to be trained as appropriate and/or necessary with the guidance and support of the BSM.
Attends RTO meetings when requested on complex projects or projects sold with Planned Service Agreement (PSA) and identifies any service/warranty scope concerns.
Validates the details of the PSA to the SAE/Agent Project Owner to include project submittals and provides documentation as needed.
Conducts weekly service turnover meetings with SAEs and Branch Operations Manager (BOM) to coordinate and monitor all current and future service scopes for EqNA business and provides feedback and status to EqNA Operations Team.
Works with customer to introduce Connected Service capabilities.
Coordinates with the EqNA Customer, directly, for all scheduled work and schedule changes.
Works with CRC and SAE to verify asset record created in NxGen and assigned to the correct site for future SRs/quotes.
Works with CRC and technicians for delivery related to FOB Destination and provides communication back to the SAE and Customer as required.
Verifies that indicated warranty shows correctly in Warranty Navigator; if there are any discrepancies works with SAE and Warranty Admin team to address.
Monitors any Long-Term Storage (LTS) requirements and coordinates with SAE and customer.
Promotes Pronto Forms utilization by customers for pre-start checklist and by technicians for startup, unit inspections, and warranty work.
Ensures startup is completed or resolves any issues to complete startup work and provides customer with startup documentation.
Ensures startup dates are entered for the assets in NxGen and all equipment started by service is properly registered in Warranty Navigator. EqCM provides warranty certification to the EqNA customer.
Works with CRCs to ensure all SRs are invoiced promptly upon scope completion.
Acts as a first point of contact for warranty requests for EqNA customers, working with CRC and Warranty Service Coordinator (WSC) to ensure technicians are dispatched promptly and claims are filed.
Escalates and resolves issues preventing service warranty work from being completed (includes parts and resource availability) and works with product technical support as necessary to accelerate cash collections.
Facilitates technical support for EqNA customers as appropriate and necessary.
What we look for
Required
10 plus years of Industry Experience or Technical Engineering or Construction degree graduate.
Experience with Microsoft Office suite (with emphasis on Word, Excel and Outlook), Adobe Writer, and basic Windows operating system environment.
Ability to work independently and as part of a team.
Excellent verbal and written communication skills.
Strong interpersonal and collaborative skills.
Good conflict resolution skills.
Ability to positively represent Johnson Controls and communicate with others at varying technical levels.
Demonstrated ability to simultaneously manage a large and diverse number of projects with professionalism, cooperation and persistence.
Demonstrated ability to organize and attend to details.
Preferred
BA degree in Engineering or Construction.
HVAC equipment knowledge.
Proficiency with MS Office Suite.
HIRING SALARY RANGE
$90,000 – 135,000. USD Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.
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