Transfer Coordinator (EMT/CNA)
MedStar Health, Fort Washington, MD, United States
About this Job:
General Summary of Position
We have a full-time Transfer Coordinator opportunity at our Transfer Center located in Lanham. The Transfer Coordinator provides services including: Emergency requests to transfers critical patients to MedStar Hospitals for conditions such as heart attacks, strokes, trauma and other time sensitive emergencies; non-emergency transfer requests to MedStar hospitals; dispatches helicopters and ground critical care ambulances; requests for ambulance and wheelchair transports for all MedStar hospitals; coordination of critical responses such as in-hospital Code Heart; coordination of regional hospitals information during disasters; critical radiology communications; and other critical communications for the MedStar Health system.
This department is open 24 hours a day and this position requires a combination of day, evening, and overnight shifts. The shifts are 12 hours and every other weekend is required. This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722.
Primary Duties and Responsibilities
Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into or between member hospitals of the MedStar Health System.
Receives transfer requests from physicians and hospitals. Information includes demographic insurance and clinical data.
Completes extensive data entry in multiple systems including: Transfer requests in Cerner Transfer Center; Flight and Ground Transport requests in FlightVector and Metro Complete Flight Dedicated ambulance dispatch in Traumasoft; Discharge Transport requests in naviHealth Radiology ticket management in Zendesk
Connects with accepting MedStar Physician to determine clinical appropriateness for the transfer.
Performs follow up transfer to patient financial services insurance companies physicians case managers social workers nurses staff members and others regarding expediting approval of a patient transfer.
Collaborates with Admitting and Bed Management to determine availability of appropriate bed.
Arranges for appropriate ambulance or helicopter to be dispatched based on patient acuity (e.g. BLS ALS and Critical Care Transport).
Communicates with the referring and accepting hospital of approval and time to transfer and admit patients.
Minimal Qualifications
Education
High School Diploma or GED required
Successful completion of training program as an Emergency Medical Technician or EMT Paramedic preferred
Associate degree preferred
Experience
3-4 years acute care experience required
Licenses and Certifications
NREMT - National Registry of Emergency Medical Technicians-Basic (EMT-B) (current or prior registration) preferred
National Association of Air Medical Communication Center Specialist Certification - NAACS (current or prior registration) preferred
Emergency Medical Dispatcher (current or prior registration) preferred
Medical Assistant (current or prior registration) preferred
Certified Nursing Assistant (current or prior registration) preferred
Knowledge Skills and Abilities
Proficiency in keyboarding (>60 words/minute preferred)
Ability to manages multi-line telephone system (10 lines)
Detail-oriented ability to multi-task and manage projects
This position has a hiring range of : USD $23.82 - USD $36.35 /Hr.
General Summary of Position
We have a full-time Transfer Coordinator opportunity at our Transfer Center located in Lanham. The Transfer Coordinator provides services including: Emergency requests to transfers critical patients to MedStar Hospitals for conditions such as heart attacks, strokes, trauma and other time sensitive emergencies; non-emergency transfer requests to MedStar hospitals; dispatches helicopters and ground critical care ambulances; requests for ambulance and wheelchair transports for all MedStar hospitals; coordination of critical responses such as in-hospital Code Heart; coordination of regional hospitals information during disasters; critical radiology communications; and other critical communications for the MedStar Health system.
This department is open 24 hours a day and this position requires a combination of day, evening, and overnight shifts. The shifts are 12 hours and every other weekend is required. This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722.
Primary Duties and Responsibilities
Serves as the point of contact for referrals and obtains necessary information to initiate the patient's transfer into or between member hospitals of the MedStar Health System.
Receives transfer requests from physicians and hospitals. Information includes demographic insurance and clinical data.
Completes extensive data entry in multiple systems including: Transfer requests in Cerner Transfer Center; Flight and Ground Transport requests in FlightVector and Metro Complete Flight Dedicated ambulance dispatch in Traumasoft; Discharge Transport requests in naviHealth Radiology ticket management in Zendesk
Connects with accepting MedStar Physician to determine clinical appropriateness for the transfer.
Performs follow up transfer to patient financial services insurance companies physicians case managers social workers nurses staff members and others regarding expediting approval of a patient transfer.
Collaborates with Admitting and Bed Management to determine availability of appropriate bed.
Arranges for appropriate ambulance or helicopter to be dispatched based on patient acuity (e.g. BLS ALS and Critical Care Transport).
Communicates with the referring and accepting hospital of approval and time to transfer and admit patients.
Minimal Qualifications
Education
High School Diploma or GED required
Successful completion of training program as an Emergency Medical Technician or EMT Paramedic preferred
Associate degree preferred
Experience
3-4 years acute care experience required
Licenses and Certifications
NREMT - National Registry of Emergency Medical Technicians-Basic (EMT-B) (current or prior registration) preferred
National Association of Air Medical Communication Center Specialist Certification - NAACS (current or prior registration) preferred
Emergency Medical Dispatcher (current or prior registration) preferred
Medical Assistant (current or prior registration) preferred
Certified Nursing Assistant (current or prior registration) preferred
Knowledge Skills and Abilities
Proficiency in keyboarding (>60 words/minute preferred)
Ability to manages multi-line telephone system (10 lines)
Detail-oriented ability to multi-task and manage projects
This position has a hiring range of : USD $23.82 - USD $36.35 /Hr.