Senior Claims Advocate - Property and Casualty
National African-American Insurance Association (NAAIA), Frankfort, KY, United States
Our not‑so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.
Senior Claims Advocate - Property and Casualty
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).
Applicants must be within driving distance to one of our MMA Southeast offices to be considered for this role and have the ability to commute to the office a minimum of three days per week.
A day in the life.
Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
Manage and handle claims of moderate complexity from intake through resolution.
Assigned a minimum of 20 client accounts to actively monitor and manage.
Proactively follow up on open Property and Casualty claims across property, general liability, and auto lines to ensure timely progression toward resolution.
Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
Apply a proactive coverage mindset to assigned casualty claims, anticipating potential issues and identifying opportunities to strengthen client outcomes.
Develop loss analysis reports including but not limited to Claims Insights.
Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
Travel to client locations to conduct claims review meetings and represent the team in RFP presentations for prospective clients.
Travel within the region to engage and build relationships with producers, supporting business development and claims advocacy efforts.
Execute all other claims-related duties as assigned.
Our future colleague.
Bachelor's Degree or equivalent with minimum 5+ years previous claims experience required
Prior insurance (brokerage or carrier) experience preferred
Bachelor's degree in related field preferred or equivalent experience
Professional designations a plus
Well organized, self‑motivated, willingness to learn, attention to detail
Excellent written, oral and interpersonal communication skills.
Computer proficiency with system of records, web‑based tools, and Microsoft Office Suite
A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability
Property and Casualty Adjuster License or willingness to obtain within 90 days required.
Valuable benefits.
Medical, dental and vision insurance
401K and company match program
Company‑paid life and disability
Generous paid time off programs
Employee assistance program (EAP)
Volunteer paid time off (VTO)
Career mobility
Employee networking groups
Tuition reimbursement and professional development opportunities
Charitable contribution match programs
Stock purchase opportunities
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
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Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.
Senior Claims Advocate - Property and Casualty
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).
Applicants must be within driving distance to one of our MMA Southeast offices to be considered for this role and have the ability to commute to the office a minimum of three days per week.
A day in the life.
Utilize Origami to track and update claims and leverage EPIC to obtain copies of policies for assigned accounts.
Manage and handle claims of moderate complexity from intake through resolution.
Assigned a minimum of 20 client accounts to actively monitor and manage.
Proactively follow up on open Property and Casualty claims across property, general liability, and auto lines to ensure timely progression toward resolution.
Negotiate with adjusters on behalf of clients to drive favorable claims outcomes.
Apply a proactive coverage mindset to assigned casualty claims, anticipating potential issues and identifying opportunities to strengthen client outcomes.
Develop loss analysis reports including but not limited to Claims Insights.
Prepare and organize materials for claim review meetings and stewardship meetings for assigned accounts.
Collaborate with the Claims Intake Team to support accurate and timely claim reporting, serving as a knowledgeable resource throughout the intake process.
Travel to client locations to conduct claims review meetings and represent the team in RFP presentations for prospective clients.
Travel within the region to engage and build relationships with producers, supporting business development and claims advocacy efforts.
Execute all other claims-related duties as assigned.
Our future colleague.
Bachelor's Degree or equivalent with minimum 5+ years previous claims experience required
Prior insurance (brokerage or carrier) experience preferred
Bachelor's degree in related field preferred or equivalent experience
Professional designations a plus
Well organized, self‑motivated, willingness to learn, attention to detail
Excellent written, oral and interpersonal communication skills.
Computer proficiency with system of records, web‑based tools, and Microsoft Office Suite
A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability
Property and Casualty Adjuster License or willingness to obtain within 90 days required.
Valuable benefits.
Medical, dental and vision insurance
401K and company match program
Company‑paid life and disability
Generous paid time off programs
Employee assistance program (EAP)
Volunteer paid time off (VTO)
Career mobility
Employee networking groups
Tuition reimbursement and professional development opportunities
Charitable contribution match programs
Stock purchase opportunities
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#J-18808-Ljbffr