Veterinary Customer Service Representative 2
Inside Higher Ed, Columbus, OH, United States
Overview
Department: Veterinary Medical Center | Small Animal Reception. The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (40 hours/week) on first shift including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidate will provide front-line client services to support clients, clinicians, and care-giving colleagues.
Responsibilities
Respond to routine, complex, and medical emergency situations in a professional manner.
Answer and direct internal and external calls appropriately.
Create accurate day-to-day admitting information through the hospital computer system.
Resolve routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles.
Maintain safe and accurate money handling practices and abide by all university privacy standards.
Other duties as assigned.
Qualifications
Minimum: High School graduate or equivalent. 1 year of relevant experience required. 2-4 years of relevant experience preferred.
Physical Requirements
Standing for long periods. Exposure to animal dander and zoonotic diseases. Exposure to needle sticks, hazardous chemicals, and/or biohazardous waste. Requires weekend, night, and/or holiday hours.
Details
Location: Veterinary Medical Center (0299)
Position Type: Regular
Scheduled Hours: 40
Shift: First Shift
Background Check
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post-offer process.
Additional Information
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. The university is an equal opportunity employer, including veterans and disability.
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Department: Veterinary Medical Center | Small Animal Reception. The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (40 hours/week) on first shift including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidate will provide front-line client services to support clients, clinicians, and care-giving colleagues.
Responsibilities
Respond to routine, complex, and medical emergency situations in a professional manner.
Answer and direct internal and external calls appropriately.
Create accurate day-to-day admitting information through the hospital computer system.
Resolve routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles.
Maintain safe and accurate money handling practices and abide by all university privacy standards.
Other duties as assigned.
Qualifications
Minimum: High School graduate or equivalent. 1 year of relevant experience required. 2-4 years of relevant experience preferred.
Physical Requirements
Standing for long periods. Exposure to animal dander and zoonotic diseases. Exposure to needle sticks, hazardous chemicals, and/or biohazardous waste. Requires weekend, night, and/or holiday hours.
Details
Location: Veterinary Medical Center (0299)
Position Type: Regular
Scheduled Hours: 40
Shift: First Shift
Background Check
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post-offer process.
Additional Information
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. The university is an equal opportunity employer, including veterans and disability.
#J-18808-Ljbffr