Patient Scheduling Coordinator
USA CLINIC SL, Northbrook, IL, United States
Why USA Clinics Group?
Founded by Harvard-trained physicians with a vision of offering patient‑first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life‑changing, minimally invasive care, close to home.
We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead and the team we’re building to get there. We look forward to meeting you!
Why You'll Love Working With Us
Rapid career advancement
Competitive compensation package
Positive, team‑oriented environment
Work with cutting‑edge technology
Make a real impact on patients’ lives
Join a fast‑growing, mission‑driven company
Position Summary
Are you a persuasive and results‑driven call center professional? As a Patient Scheduling Coordinator, you will play a vital role in connecting patients with essential medical care. In this fast‑paced, target‑driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments.
If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization—apply online today!
No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively.
Position Details
Location: Northbrook, IL
Schedule: Full‑time, Monday through Friday
Bilingual Required (Fluent in English & Spanish, Russian, or Chinese/Mandarin)
Compensation: $20–$23 per hour based on experience and qualifications
Key Responsibilities
Handle inbound and outbound calls in a high‑volume environment
Use persuasive communication techniques to overcome objections and secure patient appointments
Present a positive, professional, and energetic approach to patients
Meet and exceed key performance metrics (KPIs) related to scheduling and retention
Educate patients on services, benefits, and appointment details
Proactively follow up with patients to ensure continued care and appointment attendance
Resolve patient concerns efficiently while maintaining a high level of customer service
Accurately enter patient information and schedule appointments in the system
Work collaboratively with the team to drive patient engagement and retention
Adhere to scripts, decision trees, and compliance protocols
Additional duties as required
Requirements
Prior experience in customer engagement or a retention‑driven call center environment
Strong persuasive skills with the ability to handle objections and convert calls into scheduled appointments
Minimum 1+ years of call center experience in customer service, retention, or a similar role
Exceptional communication skills, both verbal and written
Strong organizational, data entry, and follow‑up skills
Proficiency in Word, Excel, and call center systems
Ability to empathize with patients while confidently guiding them toward a solution
Must follow scripts and decision trees as required
Adaptability to a fast‑paced, target‑driven environment
Regular, consistent, and punctual attendance
Experience in the medical industry is highly preferred
If you have a persuasive communication style, a passion for customer engagement, and the ability to drive results, we want to hear from you! Apply today to make a difference in patients' lives while growing your career.
Benefits
Health insurance (medical, dental, vision)
Retirement Plan
Paid time off (PTO) (vacation, sick)
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Founded by Harvard-trained physicians with a vision of offering patient‑first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life‑changing, minimally invasive care, close to home.
We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead and the team we’re building to get there. We look forward to meeting you!
Why You'll Love Working With Us
Rapid career advancement
Competitive compensation package
Positive, team‑oriented environment
Work with cutting‑edge technology
Make a real impact on patients’ lives
Join a fast‑growing, mission‑driven company
Position Summary
Are you a persuasive and results‑driven call center professional? As a Patient Scheduling Coordinator, you will play a vital role in connecting patients with essential medical care. In this fast‑paced, target‑driven environment, you will engage with potential and existing patients, overcome objections, and confidently schedule appointments.
If you thrive in a dynamic setting, enjoy interacting with people, and want to be part of a growing, stable organization—apply online today!
No medical experience? No problem! We provide comprehensive training to ensure you feel confident in assisting patients effectively.
Position Details
Location: Northbrook, IL
Schedule: Full‑time, Monday through Friday
Bilingual Required (Fluent in English & Spanish, Russian, or Chinese/Mandarin)
Compensation: $20–$23 per hour based on experience and qualifications
Key Responsibilities
Handle inbound and outbound calls in a high‑volume environment
Use persuasive communication techniques to overcome objections and secure patient appointments
Present a positive, professional, and energetic approach to patients
Meet and exceed key performance metrics (KPIs) related to scheduling and retention
Educate patients on services, benefits, and appointment details
Proactively follow up with patients to ensure continued care and appointment attendance
Resolve patient concerns efficiently while maintaining a high level of customer service
Accurately enter patient information and schedule appointments in the system
Work collaboratively with the team to drive patient engagement and retention
Adhere to scripts, decision trees, and compliance protocols
Additional duties as required
Requirements
Prior experience in customer engagement or a retention‑driven call center environment
Strong persuasive skills with the ability to handle objections and convert calls into scheduled appointments
Minimum 1+ years of call center experience in customer service, retention, or a similar role
Exceptional communication skills, both verbal and written
Strong organizational, data entry, and follow‑up skills
Proficiency in Word, Excel, and call center systems
Ability to empathize with patients while confidently guiding them toward a solution
Must follow scripts and decision trees as required
Adaptability to a fast‑paced, target‑driven environment
Regular, consistent, and punctual attendance
Experience in the medical industry is highly preferred
If you have a persuasive communication style, a passion for customer engagement, and the ability to drive results, we want to hear from you! Apply today to make a difference in patients' lives while growing your career.
Benefits
Health insurance (medical, dental, vision)
Retirement Plan
Paid time off (PTO) (vacation, sick)
#J-18808-Ljbffr