Patient Services Coordinator
Estela Mental Health and Reproductive Psychiatry, Austin, TX, United States
Job Title:
Patient Services Coordinator
Location:
Austin, Texas
Company Overview:
Estela Mental Health and Reproductive Psychiatry
is a growing outpatient psychiatry practice in Austin dedicated to providing thoughtful, evidence-based care for across the reproductive life span including fertility, pregnancy, postpartum, and hormonal transitions. As a newer, clinician-led practice, we are intentionally building a culture grounded in collaboration, clinical excellence, and sustainability.
Job Summary:
The Patient Services Coordinator is responsible for handling front office reception and administration duties, including greeting and checking in guests, answering phones, scheduling appointments, and checking and responding to emails. You will be the "face" of the practice for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make patients feel comfortable and valued while in our care.
Key Responsibilities
Check in patients and notify practitioners
Answer phones and handle any questions in a professional, respectful manner
Verify insurance benefits and confirm patient cost for appointments
Schedule both new and returning patients with appropriate provider
Take payment for services and apply payments to the patients account
Provide professional customer service to clients
Communicate with clients in a manner that is rapport-building and sensitive
Open and send faxes and emails
Diligently coordinates and communicates details with both clients and all providers
Represent the practice as clients’ first point of contact
Assists with other administrative tasks as needed
Responds to new client inquiries that come in via phone, email, or the website in an efficient and timely manner
Qualifications
Experience working in a customer service environment
Exceptional people skills and a positive attitude
Excellent written and verbal communication skills
Comfort with fast-paced environment
Proficiency in English (oral and written)
Proficiency in Spanish Preferred
Benefits
Competitive salary based on experience.
Paid time off and paid holidays
Supportive administrative and clinical infrastructure
Health insurance and additional benefits to be finalized and discussed as part of the offer
Estela Mental Health is an Equal Opportunity Employer and values diversity in the workplace.
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Patient Services Coordinator
Location:
Austin, Texas
Company Overview:
Estela Mental Health and Reproductive Psychiatry
is a growing outpatient psychiatry practice in Austin dedicated to providing thoughtful, evidence-based care for across the reproductive life span including fertility, pregnancy, postpartum, and hormonal transitions. As a newer, clinician-led practice, we are intentionally building a culture grounded in collaboration, clinical excellence, and sustainability.
Job Summary:
The Patient Services Coordinator is responsible for handling front office reception and administration duties, including greeting and checking in guests, answering phones, scheduling appointments, and checking and responding to emails. You will be the "face" of the practice for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make patients feel comfortable and valued while in our care.
Key Responsibilities
Check in patients and notify practitioners
Answer phones and handle any questions in a professional, respectful manner
Verify insurance benefits and confirm patient cost for appointments
Schedule both new and returning patients with appropriate provider
Take payment for services and apply payments to the patients account
Provide professional customer service to clients
Communicate with clients in a manner that is rapport-building and sensitive
Open and send faxes and emails
Diligently coordinates and communicates details with both clients and all providers
Represent the practice as clients’ first point of contact
Assists with other administrative tasks as needed
Responds to new client inquiries that come in via phone, email, or the website in an efficient and timely manner
Qualifications
Experience working in a customer service environment
Exceptional people skills and a positive attitude
Excellent written and verbal communication skills
Comfort with fast-paced environment
Proficiency in English (oral and written)
Proficiency in Spanish Preferred
Benefits
Competitive salary based on experience.
Paid time off and paid holidays
Supportive administrative and clinical infrastructure
Health insurance and additional benefits to be finalized and discussed as part of the offer
Estela Mental Health is an Equal Opportunity Employer and values diversity in the workplace.
#J-18808-Ljbffr