B2B Billing & Collections Specialist
CORT USA, West Chester, OH, United States
Overview
CORT is seeking a full-time Accounts Receivable Collections and Support Specialist to work with our national, commercial accounts. The ideal candidate will be skilled at building customer relationships, with experience in commercial collections and customer support.
The primary responsibility of this position is to review and adjust client invoices for accuracy and for keeping over 30 days past due delinquencies within designated percentage guidelines by performing collection procedures on assigned commercial accounts. This responsibility includes the resolution of all billing and collection issues while providing excellent customer service to both internal and external customers.
During the training period, this is an onsite role that reports to the office each day; after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home.
Schedule: Monday-Friday 8am to 4:30pm
What We Offer
Hourly pay rate; weekly pay; paid training; 40 hours/week
Promote from within culture
Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
401(k) retirement plan with company match
Paid vacation, sick days, and holidays
Company-paid disability and life insurance
Tuition reimbursement
Employee discounts and perks
Responsibilities
Review, adjust, reconcile and send monthly invoices to assigned commercial account customers.
Contact customers by telephone and email to determine reasons for overdue payments and secure payment of outstanding invoices. Communicate with districts and elevate collection issues as appropriate.
Determine proper payment allocation as required or requested by A/R processing personnel.
Resolve short payment discrepancies that customers claim when making payment.
Complete adjustment forms and follow up with districts to ensure adjustments are completed timely and accurately.
Based on established policy and on a timely basis, investigate and resolve on‑account payments received and other credits/debits that have not been assigned to an invoice.
Resolve and clear credit balance invoices before such invoices age 60 days.
Prepare monthly collection reports to be submitted to Management.
Qualifications
2‑3 years or more of accounting/collection or customer service experience. Collections experience preferred.
Commercial collections experience is ideal.
High school diploma or equivalent.
Requires knowledge of credit and collections, invoicing, accounts receivable and customer service principles, practices, and regulations.
Basic math and analytical skills.
Excellent communication and negotiation skills with the ability to communicate respectfully and assertively. Must be able to communicate clearly and concisely, both orally and in writing, with an emphasis on telephone etiquette.
Ability to multi‑task and prioritize while speaking with customers.
Demonstrates good active listening skills, telephone skills and professional email communication skills.
Strong PC skills and a working knowledge of Outlook, Windows, Word and Excel.
Possesses average keyboarding speed with a high level of accuracy.
Employment Eligibility & EEO
This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.
Participants are considered under the Fair Chance Hiring Ordinance for participating locations; check your city government website for specific fair chance hiring information.
CORT participates in the E‑Verify program.
Applicants must be authorized to work for any employer in the US. CORT is unable to sponsor or take over sponsorship of employment visa at this time.
EEO/AA Employer/Vets/Disability
#J-18808-Ljbffr
CORT is seeking a full-time Accounts Receivable Collections and Support Specialist to work with our national, commercial accounts. The ideal candidate will be skilled at building customer relationships, with experience in commercial collections and customer support.
The primary responsibility of this position is to review and adjust client invoices for accuracy and for keeping over 30 days past due delinquencies within designated percentage guidelines by performing collection procedures on assigned commercial accounts. This responsibility includes the resolution of all billing and collection issues while providing excellent customer service to both internal and external customers.
During the training period, this is an onsite role that reports to the office each day; after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home.
Schedule: Monday-Friday 8am to 4:30pm
What We Offer
Hourly pay rate; weekly pay; paid training; 40 hours/week
Promote from within culture
Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
401(k) retirement plan with company match
Paid vacation, sick days, and holidays
Company-paid disability and life insurance
Tuition reimbursement
Employee discounts and perks
Responsibilities
Review, adjust, reconcile and send monthly invoices to assigned commercial account customers.
Contact customers by telephone and email to determine reasons for overdue payments and secure payment of outstanding invoices. Communicate with districts and elevate collection issues as appropriate.
Determine proper payment allocation as required or requested by A/R processing personnel.
Resolve short payment discrepancies that customers claim when making payment.
Complete adjustment forms and follow up with districts to ensure adjustments are completed timely and accurately.
Based on established policy and on a timely basis, investigate and resolve on‑account payments received and other credits/debits that have not been assigned to an invoice.
Resolve and clear credit balance invoices before such invoices age 60 days.
Prepare monthly collection reports to be submitted to Management.
Qualifications
2‑3 years or more of accounting/collection or customer service experience. Collections experience preferred.
Commercial collections experience is ideal.
High school diploma or equivalent.
Requires knowledge of credit and collections, invoicing, accounts receivable and customer service principles, practices, and regulations.
Basic math and analytical skills.
Excellent communication and negotiation skills with the ability to communicate respectfully and assertively. Must be able to communicate clearly and concisely, both orally and in writing, with an emphasis on telephone etiquette.
Ability to multi‑task and prioritize while speaking with customers.
Demonstrates good active listening skills, telephone skills and professional email communication skills.
Strong PC skills and a working knowledge of Outlook, Windows, Word and Excel.
Possesses average keyboarding speed with a high level of accuracy.
Employment Eligibility & EEO
This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.
Participants are considered under the Fair Chance Hiring Ordinance for participating locations; check your city government website for specific fair chance hiring information.
CORT participates in the E‑Verify program.
Applicants must be authorized to work for any employer in the US. CORT is unable to sponsor or take over sponsorship of employment visa at this time.
EEO/AA Employer/Vets/Disability
#J-18808-Ljbffr