IT HELP DESK INTERN (FULL-TIME)
Columbia Association, Columbia, MD, United States
Posted Monday, April 20, 2026 at 4:00 AM | Expires Wednesday, July 1, 2026 at 3:59 AM
Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast‑forward your career with us at Columbia Association.
Summary
The Help Desk Support Intern will provide hardware and software support. The candidate will serve as a point of contact for various desktop and network support issues. Tasks include first-line response to hardware and software issues, assisting in the evaluation of new desktop equipment and peripherals, assisting in the evaluation of new desktop applications, installation of hardware, and deployment of new desktop hardware and software.
The position requires excellent customer service, troubleshooting, and problem‑solving skills with desktops, laptops, printers, and other network devices. In addition, the candidate must be able to work independently and as part of a team and communicate effectively. This internship also provides valuable exposure to IT security practices, including security awareness, access management, and endpoint protection, offering the intern a well‑rounded foundation in both support and security disciplines.
Essential functions
Provide excellent customer support and address customer issues to resolve them in a timely and efficient manner.
Help Desk Intern will be trained on or are currently knowledgeable in help desk functions, including:
Support Request systems and utilize them to track and update help desk tickets.
Provide end‑user support for troubleshooting & repair of office systems: backups, restores, power supplies, OS upgrade/repair, e‑mail, system & file access, VoIP, software installs/repairs, and other topics related to the task of keeping the facility users productive.
Maintain and update corporate‑wide IT end‑user documentation.
Gain exposure to IT security fundamentals, including user account management, access controls, and adherence to organizational security policies and best practices.
Additional responsibilities
Effectively assist as a technical resource with all general support and infrastructure problems and projects.
Passionate about learning enterprise technology systems, processes, and procedures.
Assist the IT team in identifying and reporting potential security vulnerabilities, supporting endpoint security measures, and participating in security awareness initiatives.
Interact with team members in developing new service programs and in efficiently providing services offered.
Perform helpdesk duties including Call Center responsibilities & trouble ticket completion.
Qualifications and skills
Intermediate experience with Windows OS and Microsoft products required.
Must have a strong drive to provide excellent customer service with an awareness of prioritization of tasks, stakeholders, and time.
Must have a good driving record and pass Columbia Association’s defensive driving course.
Education
High School Diploma or College level experience (Freshman, Sophomore, Junior, or Senior level).
Ability to stand for long periods of time.
Ability to bend, stoop, reach, and climb without any difficulty.
Lifting up to 50 pounds.
Must have a Maryland driver's license and a good driving record.
Any CompTIA certification is a plus; CompTIA Security+ or CompTIA A+ is especially valued.
Compensation and Benefit
The pay range for this position is $16 per hour to $22.98 actual pay rate offered. The rate will depend on the overall qualifications of the individual applicant for the position and the amount budgeted for the role. CA offers a positive, fun work environment and a generous benefits package. Part‑time benefits include a free Fit Play membership, wellness benefits w/ perks and some paid leave. Full‑time benefits include medical, dental, vision, life insurance, 401(k), a free Fit Play membership, wellness benefits w/ perks and paid leave.
Work environment
Ability to work in an office setting.
Ability to drive to various facilities/locations to provide IT support. Personal vehicle access required.
Position may require extended hours including evenings and weekends.
Columbia Association is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the diversity of our organization. Over and above non‑discrimination, CA’s mission includes engaging our diverse community and meeting the evolving needs of a dynamic and inclusive community. That’s why we welcome folks of diverse or marginalized backgrounds and abilities to apply to become part of the CA team.
#J-18808-Ljbffr
Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast‑forward your career with us at Columbia Association.
Summary
The Help Desk Support Intern will provide hardware and software support. The candidate will serve as a point of contact for various desktop and network support issues. Tasks include first-line response to hardware and software issues, assisting in the evaluation of new desktop equipment and peripherals, assisting in the evaluation of new desktop applications, installation of hardware, and deployment of new desktop hardware and software.
The position requires excellent customer service, troubleshooting, and problem‑solving skills with desktops, laptops, printers, and other network devices. In addition, the candidate must be able to work independently and as part of a team and communicate effectively. This internship also provides valuable exposure to IT security practices, including security awareness, access management, and endpoint protection, offering the intern a well‑rounded foundation in both support and security disciplines.
Essential functions
Provide excellent customer support and address customer issues to resolve them in a timely and efficient manner.
Help Desk Intern will be trained on or are currently knowledgeable in help desk functions, including:
Support Request systems and utilize them to track and update help desk tickets.
Provide end‑user support for troubleshooting & repair of office systems: backups, restores, power supplies, OS upgrade/repair, e‑mail, system & file access, VoIP, software installs/repairs, and other topics related to the task of keeping the facility users productive.
Maintain and update corporate‑wide IT end‑user documentation.
Gain exposure to IT security fundamentals, including user account management, access controls, and adherence to organizational security policies and best practices.
Additional responsibilities
Effectively assist as a technical resource with all general support and infrastructure problems and projects.
Passionate about learning enterprise technology systems, processes, and procedures.
Assist the IT team in identifying and reporting potential security vulnerabilities, supporting endpoint security measures, and participating in security awareness initiatives.
Interact with team members in developing new service programs and in efficiently providing services offered.
Perform helpdesk duties including Call Center responsibilities & trouble ticket completion.
Qualifications and skills
Intermediate experience with Windows OS and Microsoft products required.
Must have a strong drive to provide excellent customer service with an awareness of prioritization of tasks, stakeholders, and time.
Must have a good driving record and pass Columbia Association’s defensive driving course.
Education
High School Diploma or College level experience (Freshman, Sophomore, Junior, or Senior level).
Ability to stand for long periods of time.
Ability to bend, stoop, reach, and climb without any difficulty.
Lifting up to 50 pounds.
Must have a Maryland driver's license and a good driving record.
Any CompTIA certification is a plus; CompTIA Security+ or CompTIA A+ is especially valued.
Compensation and Benefit
The pay range for this position is $16 per hour to $22.98 actual pay rate offered. The rate will depend on the overall qualifications of the individual applicant for the position and the amount budgeted for the role. CA offers a positive, fun work environment and a generous benefits package. Part‑time benefits include a free Fit Play membership, wellness benefits w/ perks and some paid leave. Full‑time benefits include medical, dental, vision, life insurance, 401(k), a free Fit Play membership, wellness benefits w/ perks and paid leave.
Work environment
Ability to work in an office setting.
Ability to drive to various facilities/locations to provide IT support. Personal vehicle access required.
Position may require extended hours including evenings and weekends.
Columbia Association is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the diversity of our organization. Over and above non‑discrimination, CA’s mission includes engaging our diverse community and meeting the evolving needs of a dynamic and inclusive community. That’s why we welcome folks of diverse or marginalized backgrounds and abilities to apply to become part of the CA team.
#J-18808-Ljbffr