Measure Tech
The Home Depot, West Lebanon, NH, United States
Position Purpose
The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician’s role is to provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations. This position is responsible for performing in‑home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. It supports sales, product inquiry, taking in‑home measurements, and coordinating installations within the Measurement Services center. The position focuses on achieving various service goals, including customer service, measurement accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager.
Key Responsibilities
60% Appointment Measures – Complete daily routes for pre‑assigned measure appointments as efficiently and accurately as possible.
4% Collaboration – Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.
1% Compliance – Follow all policies, procedures, and adhere to the work schedule.
35% Customer Service – Ask customers open‑ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and service knowledge in answering customer questions. Identify opportunities to engage customers in other services programs.
Direct Manager/Direct Reports
This Position typically reports to the Assistant Market Manager.
This Position has up to 0 Direct Reports.
Travel Requirements
Travel between locations required.
Physical Requirements
Must continuously stand or walk or regularly require lifting, handling, or carrying material or equipment of moderate weight (8–20 pounds).
Working Conditions
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Minimum Qualifications
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Reliable transportation.
Preferred Qualifications
None.
Minimum Education
The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education
The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years Of Work Experience
1+ years of previous related work experience.
Preferred Years Of Work Experience
1+ years of previous related work experience.
Minimum Leadership Experience
No previous leadership experience.
Preferred Leadership Experience
No previous leadership experience.
Certifications
None.
Competencies
Action Oriented
Collaborates
Communicates Effectively
Customer Focus
#J-18808-Ljbffr
The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The Measure Technician’s role is to provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations. This position is responsible for performing in‑home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. It supports sales, product inquiry, taking in‑home measurements, and coordinating installations within the Measurement Services center. The position focuses on achieving various service goals, including customer service, measurement accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager.
Key Responsibilities
60% Appointment Measures – Complete daily routes for pre‑assigned measure appointments as efficiently and accurately as possible.
4% Collaboration – Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.
1% Compliance – Follow all policies, procedures, and adhere to the work schedule.
35% Customer Service – Ask customers open‑ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and service knowledge in answering customer questions. Identify opportunities to engage customers in other services programs.
Direct Manager/Direct Reports
This Position typically reports to the Assistant Market Manager.
This Position has up to 0 Direct Reports.
Travel Requirements
Travel between locations required.
Physical Requirements
Must continuously stand or walk or regularly require lifting, handling, or carrying material or equipment of moderate weight (8–20 pounds).
Working Conditions
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Minimum Qualifications
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Reliable transportation.
Preferred Qualifications
None.
Minimum Education
The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education
The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years Of Work Experience
1+ years of previous related work experience.
Preferred Years Of Work Experience
1+ years of previous related work experience.
Minimum Leadership Experience
No previous leadership experience.
Preferred Leadership Experience
No previous leadership experience.
Certifications
None.
Competencies
Action Oriented
Collaborates
Communicates Effectively
Customer Focus
#J-18808-Ljbffr