Senior IT Help Desk Specialist – On-Site Support Lead

A3T (Agil3 Technology Solutions) is seeking a Senior Helpdesk Support in Arlington, Virginia. You will ensure customer service excellence while providing IT support and resolution for desktop and software issues. Ideal candidates will have a Bachelor's in Engineering or Computer Science, with 6-8 years of experience, or a Master with 4-6 years. Certifications in DoD8570.01M IAT Level II are required. The role includes responsibilities such as submitting tickets for incidents, providing training, and supporting IT equipment setup.
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