Service Technician
Atlas Copco Compressors LLC -North America Customer Center, Houston, TX, United States
Your Role
To best serve our customers, we are increasing our presence within our field service area. This supports our mission in providing safe and high-quality service that is performed with great efficiency to our customers. As a Service Technician, you are an important part of this mission. You will be close to your customers and service our products to provide a great customer experience. You will report to the Service Manager.
Responsibilities
Perform routine preventive service, troubleshoot and repair air compressors, air dryers (regenerative and refrigerated), drains, controllers, low pressure blowers.
Set, install and pipe compressor systems.
Display ability to absorb a higher level of learning including VSDs, refrigeration, industrial networks, remote monitoring, and air audits.
Pressure wash and clean the customer's entire equipment pad including skids, coolers, concrete, tanks, etc.
Communicate with the customer and Service Manager regarding all services performed and clearly present all options for any required repairs, upgrades, or other customer needs.
Completely fill out all service-related documentation including service reports, start-up forms, warranty forms, oil sample forms, and parts return documents.
Attend training at the Air Academy and train with Senior Service Technicians.
Promote and practice proper safety procedures and correct use of personal protective equipment.
Provide a high level of customer service and respond to customer needs while working to satisfy customer expectations.
Participate in a rotating 24/7/365 on-call pool with other technicians as scheduled by the Service Manager, with travel to customer locations, including out-of-town and overnight travel.
Be subject to random drug testing.
Qualifications
1-2 years of technical experience in the mechanical, maintenance, or electrical field.
Experience with the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics; experience in HVAC a plus.
Ability to work independently and complete tasks within assigned deadlines.
Customer-focused and take ownership of meeting the customer's needs.
Can use computers to complete work orders, order parts, and train.
Can supply all basic required tools.
Will participate in occasional travel to Rock Hill, SC for paid training.
Able to lift up to 50 lbs on a regular basis and work in industrial environments, including extremes in temperature with continuous walking, reaching, bending, and kneeling. Basic understanding of mechanics and electrical theory.
Have the ability to use computers to complete work orders.
A high school diploma or equivalent is required; certifications are a plus (EPA Certified).
Have a valid driver’s license and fluency in English.
Benefits
Flexible benefits plan including medical, dental, and vision.
Generous 401(k) retirement plan match and an automatic contribution.
Competitive paid time off and sick time.
Life and disability insurance.
Paid training.
Excellent paternal, adoption, and maternal leave.
Equipped with a company vehicle, laptop, cell phone, and uniform.
Pay: $29–$36 per hour, salary based on knowledge, skills, and experience; geographically adjusted; overtime eligible after 8 hours per day.
Job Location
Remote. The role is fully remote. You will be required to travel within a 1–2 hour radius surrounding Houston, Texas.
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To best serve our customers, we are increasing our presence within our field service area. This supports our mission in providing safe and high-quality service that is performed with great efficiency to our customers. As a Service Technician, you are an important part of this mission. You will be close to your customers and service our products to provide a great customer experience. You will report to the Service Manager.
Responsibilities
Perform routine preventive service, troubleshoot and repair air compressors, air dryers (regenerative and refrigerated), drains, controllers, low pressure blowers.
Set, install and pipe compressor systems.
Display ability to absorb a higher level of learning including VSDs, refrigeration, industrial networks, remote monitoring, and air audits.
Pressure wash and clean the customer's entire equipment pad including skids, coolers, concrete, tanks, etc.
Communicate with the customer and Service Manager regarding all services performed and clearly present all options for any required repairs, upgrades, or other customer needs.
Completely fill out all service-related documentation including service reports, start-up forms, warranty forms, oil sample forms, and parts return documents.
Attend training at the Air Academy and train with Senior Service Technicians.
Promote and practice proper safety procedures and correct use of personal protective equipment.
Provide a high level of customer service and respond to customer needs while working to satisfy customer expectations.
Participate in a rotating 24/7/365 on-call pool with other technicians as scheduled by the Service Manager, with travel to customer locations, including out-of-town and overnight travel.
Be subject to random drug testing.
Qualifications
1-2 years of technical experience in the mechanical, maintenance, or electrical field.
Experience with the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics; experience in HVAC a plus.
Ability to work independently and complete tasks within assigned deadlines.
Customer-focused and take ownership of meeting the customer's needs.
Can use computers to complete work orders, order parts, and train.
Can supply all basic required tools.
Will participate in occasional travel to Rock Hill, SC for paid training.
Able to lift up to 50 lbs on a regular basis and work in industrial environments, including extremes in temperature with continuous walking, reaching, bending, and kneeling. Basic understanding of mechanics and electrical theory.
Have the ability to use computers to complete work orders.
A high school diploma or equivalent is required; certifications are a plus (EPA Certified).
Have a valid driver’s license and fluency in English.
Benefits
Flexible benefits plan including medical, dental, and vision.
Generous 401(k) retirement plan match and an automatic contribution.
Competitive paid time off and sick time.
Life and disability insurance.
Paid training.
Excellent paternal, adoption, and maternal leave.
Equipped with a company vehicle, laptop, cell phone, and uniform.
Pay: $29–$36 per hour, salary based on knowledge, skills, and experience; geographically adjusted; overtime eligible after 8 hours per day.
Job Location
Remote. The role is fully remote. You will be required to travel within a 1–2 hour radius surrounding Houston, Texas.
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