Alterations Customer Service Representative
David's Bridal, Morrow, GA, United States
Alterations Customer Service Representative
Minimal weekday hours required (join for weekends only!)
$400 bonus for every referral hired with NO LIMIT
Competitive hourly pay rates & team bonus
Get Paid Early!
* Additional terms and conditions apply.
David’s Bridal empowers its employees to stay true to their dreams and provide customers with exceptional service.
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department, providing an A+ customer experience. The CSR reports to the Store Manager and handles tasks including welcoming and servicing customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickups.
Essential Job Functions
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely, adapt style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver a five-star customer experience.
Meet all service vows including: Prepare, Welcome, Meet Needs & Be There for all customers; includes all operational checklist tasks and meeting customers emotional and practical needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Escalate and partner with leadership team when necessary.
Effectively communicate how alterations can play an important role in perfecting the dress for a customer’s event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick‑ups and first‑quality standards for all merchandise.
Support all cash wrap behaviors and process transactions with accuracy to ensure every customer feels celebrated.
Seek assistance from the Alterations Manager to address customer issues that the CSR cannot resolve.
Maintain a clean and well‑organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
Occasionally required to stand, walk, sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; bend, twist and stand; move throughout the store; talk to and hear customers.
Manual dexterity needed for POS terminals, counting money, steaming garments, accessing computers, and receiving or initiating telephone calls. Manual dexterity needed to sew and perform fittings to David’s Bridal standards as required.
Ability to lift or move up to 10 pounds.
Must be able to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer, electronic devices and phones for long periods.
Education & Credentials
High school diploma or equivalent degree.
1‑2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with a computerized POS (Point of Sale) system.
Part Time Benefits Include
Rewarding environment and competitive pay.
Team bonus.
Dayforce Wallet – Get Paid Early!
Generous team‑member discount after first pay period.
Vision care.
Supplemental insurances – critical illness, hospital indemnity and accidental injury.
401(k) program.
Discount for identity theft protection.
Discounts for home and auto insurance.
Discounts for mobile.
Legal benefits (MetLife Hyatt Legal Plans).
Pet insurance.
Equal Opportunity Employer
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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Minimal weekday hours required (join for weekends only!)
$400 bonus for every referral hired with NO LIMIT
Competitive hourly pay rates & team bonus
Get Paid Early!
* Additional terms and conditions apply.
David’s Bridal empowers its employees to stay true to their dreams and provide customers with exceptional service.
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department, providing an A+ customer experience. The CSR reports to the Store Manager and handles tasks including welcoming and servicing customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickups.
Essential Job Functions
Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely, adapt style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver a five-star customer experience.
Meet all service vows including: Prepare, Welcome, Meet Needs & Be There for all customers; includes all operational checklist tasks and meeting customers emotional and practical needs.
Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Escalate and partner with leadership team when necessary.
Effectively communicate how alterations can play an important role in perfecting the dress for a customer’s event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follow quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick‑ups and first‑quality standards for all merchandise.
Support all cash wrap behaviors and process transactions with accuracy to ensure every customer feels celebrated.
Seek assistance from the Alterations Manager to address customer issues that the CSR cannot resolve.
Maintain a clean and well‑organized alterations room.
Perform duties and tasks as assigned by store management.
Physical Demands
Occasionally required to stand, walk, sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; bend, twist and stand; move throughout the store; talk to and hear customers.
Manual dexterity needed for POS terminals, counting money, steaming garments, accessing computers, and receiving or initiating telephone calls. Manual dexterity needed to sew and perform fittings to David’s Bridal standards as required.
Ability to lift or move up to 10 pounds.
Must be able to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer, electronic devices and phones for long periods.
Education & Credentials
High school diploma or equivalent degree.
1‑2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with a computerized POS (Point of Sale) system.
Part Time Benefits Include
Rewarding environment and competitive pay.
Team bonus.
Dayforce Wallet – Get Paid Early!
Generous team‑member discount after first pay period.
Vision care.
Supplemental insurances – critical illness, hospital indemnity and accidental injury.
401(k) program.
Discount for identity theft protection.
Discounts for home and auto insurance.
Discounts for mobile.
Legal benefits (MetLife Hyatt Legal Plans).
Pet insurance.
Equal Opportunity Employer
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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