SLO/SLA Analyst
BAE Systems USA, Chantilly, VA, United States
Job Description
BAE Systems, a top ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of War, the intelligence community, federal law enforcement officials, and troops deployed around the world. At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed.
We are looking for a Service Level Objective/Service Level Agreement (SLO/SLA) Analyst to support an IC program delivering network support across the agency. The SLO/SLA Analyst will:
Generate the collection, reporting, and analysis of SLO/SLA performance and delivering associated metrics
Develop and deliver monthly and ad hoc SLO/SLA reporting to the Customer
Identify and coordinate changes of key performance indicators and report on a recurring basis to exceed customer expectations and meet SLO/SLA levels
Use network management tools and collaborate with Network Performance, Operations, and Engineering teams, provide root cause analysis of failures and service impacting events across functional areas by sites as required by the contract
Utilize Riverbed, WANDL, Paragon, and OpenText tools to determine root cause analysis
Act as the supportive source of knowledge for SLO/SLA
Work with operational and engineering organizations to implement SLO/SLA metrics
Identify process improvements
Implement automation as needed
XYZ
#LI-DE1
Required Education, Experience, & Skills
Must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years.
Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
Ability to represent the team and deliver status reports to internal and external leadership.
Excellent organizational and follow through skills.
Strong communication (written and verbal) skills.
Detail oriented with problem-solving skills.
Proficient in Microsoft Office
Pay Information
Full-Time Salary Range: $118747 - $201870
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
BAE Systems, a top ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of War, the intelligence community, federal law enforcement officials, and troops deployed around the world. At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed.
We are looking for a Service Level Objective/Service Level Agreement (SLO/SLA) Analyst to support an IC program delivering network support across the agency. The SLO/SLA Analyst will:
Generate the collection, reporting, and analysis of SLO/SLA performance and delivering associated metrics
Develop and deliver monthly and ad hoc SLO/SLA reporting to the Customer
Identify and coordinate changes of key performance indicators and report on a recurring basis to exceed customer expectations and meet SLO/SLA levels
Use network management tools and collaborate with Network Performance, Operations, and Engineering teams, provide root cause analysis of failures and service impacting events across functional areas by sites as required by the contract
Utilize Riverbed, WANDL, Paragon, and OpenText tools to determine root cause analysis
Act as the supportive source of knowledge for SLO/SLA
Work with operational and engineering organizations to implement SLO/SLA metrics
Identify process improvements
Implement automation as needed
XYZ
#LI-DE1
Required Education, Experience, & Skills
Must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years.
Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
Ability to represent the team and deliver status reports to internal and external leadership.
Excellent organizational and follow through skills.
Strong communication (written and verbal) skills.
Detail oriented with problem-solving skills.
Proficient in Microsoft Office
Pay Information
Full-Time Salary Range: $118747 - $201870
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.