MRO Customer Service Representative III
JSfirm.com, Florida, NY, United States
MRO Customer Service Representative III
Location: Miramar, FL – onsite. Report to MRO Customer Service Manager.
Qualifications
3+ years of experience in customer service within the aerospace industry
High school diploma required; bachelor’s degree preferred
Proficiency in CRM software and Microsoft Office Suite
Knowledge of PSAA/GCP and prior experience with airline customers and OEMs desired
Ability to work independently and make good decisions with minimal direction
Strong problem‑solving skills and attention to detail
Excellent verbal and written communication skills
Responsibilities
Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to MRO services
Support customer or agency audits
Review repair orders and manage contract review
Maintain professional, friendly, courteous relationships with internal and external customers
Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
Leverage relationships with internal production and purchasing staff to seek answers for customers
Work collaboratively with the Customer Service team to manage company backlog
Read and review customer purchase orders and transfer details to internal sales orders in a timely manner
Notify customers of any discrepancies after comparing purchase orders to the quote
Review all exports for compliance with EAR and ITAR regulations
Benefits
Comprehensive medical insurance
Competitive PTO, holiday pay, and sick leave
Company 401(k) plan with up to 4% matched contribution
Annual bonus program
Flexible working arrangements
Paid volunteering opportunities
Access to mental health resources
Commitment to development
Employee referral program
Compensation
$26 – $30/hour based on experience.
Equal Opportunity Employer
Ontic Engineering and Manufacturing Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Export Compliance
This position requires compliance with export control requirements. A “U.S. Person” (U.S. citizen, lawful permanent resident, asylee, or refugee) is required.
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Location: Miramar, FL – onsite. Report to MRO Customer Service Manager.
Qualifications
3+ years of experience in customer service within the aerospace industry
High school diploma required; bachelor’s degree preferred
Proficiency in CRM software and Microsoft Office Suite
Knowledge of PSAA/GCP and prior experience with airline customers and OEMs desired
Ability to work independently and make good decisions with minimal direction
Strong problem‑solving skills and attention to detail
Excellent verbal and written communication skills
Responsibilities
Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to MRO services
Support customer or agency audits
Review repair orders and manage contract review
Maintain professional, friendly, courteous relationships with internal and external customers
Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
Leverage relationships with internal production and purchasing staff to seek answers for customers
Work collaboratively with the Customer Service team to manage company backlog
Read and review customer purchase orders and transfer details to internal sales orders in a timely manner
Notify customers of any discrepancies after comparing purchase orders to the quote
Review all exports for compliance with EAR and ITAR regulations
Benefits
Comprehensive medical insurance
Competitive PTO, holiday pay, and sick leave
Company 401(k) plan with up to 4% matched contribution
Annual bonus program
Flexible working arrangements
Paid volunteering opportunities
Access to mental health resources
Commitment to development
Employee referral program
Compensation
$26 – $30/hour based on experience.
Equal Opportunity Employer
Ontic Engineering and Manufacturing Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Export Compliance
This position requires compliance with export control requirements. A “U.S. Person” (U.S. citizen, lawful permanent resident, asylee, or refugee) is required.
#J-18808-Ljbffr