Garage Dispatcher
VPNE Parking Solutions LLC, Burlington, MA, United States
41 Burlington Mall Road, Burlington, MA 01805, USA
Job Description
Posted Friday, April 24, 2026 at 4:00 AM
Responsibilities
Dispatch Operators and Drivers
Assign transportation services
Assign stand‑by or extra‑board operators in the event of operator absences, increased service volumes, or to minimize service disruptions because of traffic, vehicle malfunctions, operator problems, and emergencies
Assign vehicles considering preventive maintenance schedules and capacity needs.
Monitor operators and trip status, adjusting and reassignments as necessary to ensure on‑time performance.
Maintain detailed logs:
Attendance log for operators and other appropriate staff
Check‑out records
Scheduling and performance data during real‑time operations
Accurate documentation of daily activities related to service
Provide customer service:
Maintain two‑way communication with operators, providing information on customers, cancellations, and directional assistance when necessary
Communicate effectively with operations staff regarding scheduling or passenger issues
Maintain a professional demeanor and appearance
Manage staff:
Effectively direct employees in the performance of their duties
Perform other duties as assigned to ensure efficient department operation
Qualifications
Minimum 1 year of relevant experience within the transportation industry
Proficient in English both verbally and written
Requirements
Excellent communication skills with the ability to adapt to changing situations and listen to feedback
Proven customer service and interpersonal skills
Demonstrate poise, tact, and diplomacy and have sound judgment and discretion
Excellent verbal and written communication skills
Organizational and time management skills
General knowledge of Windows‑based computer operating systems and Microsoft Office
Able to work as a member of the team
Ability to interact professionally with internal and external customers on all levels and work well with diverse groups
Ability to adapt and remain flexible in a fast‑paced environment
Ready to use a multi‑line phone system and handle multiple tasks concurrently
Travel requirement outside of the immediate area
Equal‑Opportunity Statement
VPNE is an equal opportunity at‑will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
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Job Description
Posted Friday, April 24, 2026 at 4:00 AM
Responsibilities
Dispatch Operators and Drivers
Assign transportation services
Assign stand‑by or extra‑board operators in the event of operator absences, increased service volumes, or to minimize service disruptions because of traffic, vehicle malfunctions, operator problems, and emergencies
Assign vehicles considering preventive maintenance schedules and capacity needs.
Monitor operators and trip status, adjusting and reassignments as necessary to ensure on‑time performance.
Maintain detailed logs:
Attendance log for operators and other appropriate staff
Check‑out records
Scheduling and performance data during real‑time operations
Accurate documentation of daily activities related to service
Provide customer service:
Maintain two‑way communication with operators, providing information on customers, cancellations, and directional assistance when necessary
Communicate effectively with operations staff regarding scheduling or passenger issues
Maintain a professional demeanor and appearance
Manage staff:
Effectively direct employees in the performance of their duties
Perform other duties as assigned to ensure efficient department operation
Qualifications
Minimum 1 year of relevant experience within the transportation industry
Proficient in English both verbally and written
Requirements
Excellent communication skills with the ability to adapt to changing situations and listen to feedback
Proven customer service and interpersonal skills
Demonstrate poise, tact, and diplomacy and have sound judgment and discretion
Excellent verbal and written communication skills
Organizational and time management skills
General knowledge of Windows‑based computer operating systems and Microsoft Office
Able to work as a member of the team
Ability to interact professionally with internal and external customers on all levels and work well with diverse groups
Ability to adapt and remain flexible in a fast‑paced environment
Ready to use a multi‑line phone system and handle multiple tasks concurrently
Travel requirement outside of the immediate area
Equal‑Opportunity Statement
VPNE is an equal opportunity at‑will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
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