Customer Service Coordinator - Service Writer
Penske Truck Leasing, Spokane, WA, United States
Position Summary
A Penske Customer Service Coordinator at our Spokane branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
Major Responsibilities
Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
Assure that all Penske Rental units are maintained and prepared for customers.
Ensure parts are available for scheduled work.
Hold vendors accountable for quality and adherence to schedule for outside work.
Provide customer service, assuring customers are satisfied and will return for additional business.
Maintain shop productivity by optimizing the work plan.
Coordinate with district billing clerks as necessary.
Other projects and tasks as assigned by supervisor.
Qualifications
2 years of customer service experience required.
At least 1 year of hands‑on mechanical experience required.
2 years of supervisory experience preferred.
At least 2 years of service department administration preferred.
High School diploma or equivalent required.
Associates Degree, Technical School Degree, or Bachelors Degree preferred.
ASE certification preferred.
Prior experience with service scheduling programs and diagnostic programs preferred.
Associate must understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management.
Associate must perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary, work the required schedule, and complete Penske employment application, background investigation, and drug screening is required.
Physical Requirements
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must move frequently, stand, walk, climb, bend, and sit for extended periods.
Must use hands on a routine basis to grasp, reach, touch, handle, and operate tools or controls.
Must work safely at heights using ladders and elevated platforms.
Must work safely in all weather conditions.
Must have adequate hearing and vision to navigate the work environment.
Must regularly lift and/or move up to 50lbs (23kg) and occasionally lift and/or move up to 100lbs (45kg).
Salary
$28.50/hr
Benefits
Our excellent benefits plan keeps associates and their families happy, healthy, and secure.
Penske is an Equal Opportunity Employer.
#J-18808-Ljbffr
A Penske Customer Service Coordinator at our Spokane branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
Major Responsibilities
Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
Assure that all Penske Rental units are maintained and prepared for customers.
Ensure parts are available for scheduled work.
Hold vendors accountable for quality and adherence to schedule for outside work.
Provide customer service, assuring customers are satisfied and will return for additional business.
Maintain shop productivity by optimizing the work plan.
Coordinate with district billing clerks as necessary.
Other projects and tasks as assigned by supervisor.
Qualifications
2 years of customer service experience required.
At least 1 year of hands‑on mechanical experience required.
2 years of supervisory experience preferred.
At least 2 years of service department administration preferred.
High School diploma or equivalent required.
Associates Degree, Technical School Degree, or Bachelors Degree preferred.
ASE certification preferred.
Prior experience with service scheduling programs and diagnostic programs preferred.
Associate must understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management.
Associate must perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary, work the required schedule, and complete Penske employment application, background investigation, and drug screening is required.
Physical Requirements
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must move frequently, stand, walk, climb, bend, and sit for extended periods.
Must use hands on a routine basis to grasp, reach, touch, handle, and operate tools or controls.
Must work safely at heights using ladders and elevated platforms.
Must work safely in all weather conditions.
Must have adequate hearing and vision to navigate the work environment.
Must regularly lift and/or move up to 50lbs (23kg) and occasionally lift and/or move up to 100lbs (45kg).
Salary
$28.50/hr
Benefits
Our excellent benefits plan keeps associates and their families happy, healthy, and secure.
Penske is an Equal Opportunity Employer.
#J-18808-Ljbffr