Network Operations Administrator (Tier 1 OTRC)
TEKsystems, San Antonio, TX, United States
Overview
The Oil & Gas client is seeking a Network Operations Center (NOC) Support Technician for their Midstream OT support team (OTRC). The role requires Cisco Routing and Switching experience, prior NOC work, and proficiency with monitoring tools such as SolarWinds and ticketing systems like ServiceNow.
Key Responsibilities
Continuously monitor OT systems (SCADA, PLCs, HMIs, and related infrastructure) using established tools.
Respond promptly to alarms, alerts, and incidents within defined SLAs.
Perform initial troubleshooting to resolve common technical issues and minimize downtime.
Provide basic support for OT servers, network, and applications, including patching and performance checks.
Assist with routine maintenance tasks to ensure system health.
Maintain accurate records of incidents, actions taken, and resolutions.
Update operational documentation and procedures as needed.
Generate routine reports on OT system performance and availability.
Escalate unresolved or complex issues to Tier 2 or engineering teams following established protocols.
Collaborate with cross‑functional teams to implement changes and enhancements.
Qualifications
Associate’s degree or equivalent experience in a technical field (e.g., Computer Science, Electrical Engineering).
Experience in a Network Operations Center (NOC) or similar environment, preferably with OT systems.
Proficiency with monitoring and alerting tools such as SolarWinds.
Strong understanding of networking (TCP/IP, VLANs, routing, switching).
Familiarity with Windows Server administration (plus).
Effective communication and teamwork skills.
Willingness to work rotational shifts (nights, weekends, holidays).
Industry certifications such as CompTIA Network+, CCNA, or ISA/IEC 62443 are a plus.
Experience Level
Intermediate.
Job Type & Location
Contract position based out of San Antonio, TX. Fully onsite.
Pay & Benefits
Pay range: $35.00 - $40.00 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equal Opportunity Statement
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The Oil & Gas client is seeking a Network Operations Center (NOC) Support Technician for their Midstream OT support team (OTRC). The role requires Cisco Routing and Switching experience, prior NOC work, and proficiency with monitoring tools such as SolarWinds and ticketing systems like ServiceNow.
Key Responsibilities
Continuously monitor OT systems (SCADA, PLCs, HMIs, and related infrastructure) using established tools.
Respond promptly to alarms, alerts, and incidents within defined SLAs.
Perform initial troubleshooting to resolve common technical issues and minimize downtime.
Provide basic support for OT servers, network, and applications, including patching and performance checks.
Assist with routine maintenance tasks to ensure system health.
Maintain accurate records of incidents, actions taken, and resolutions.
Update operational documentation and procedures as needed.
Generate routine reports on OT system performance and availability.
Escalate unresolved or complex issues to Tier 2 or engineering teams following established protocols.
Collaborate with cross‑functional teams to implement changes and enhancements.
Qualifications
Associate’s degree or equivalent experience in a technical field (e.g., Computer Science, Electrical Engineering).
Experience in a Network Operations Center (NOC) or similar environment, preferably with OT systems.
Proficiency with monitoring and alerting tools such as SolarWinds.
Strong understanding of networking (TCP/IP, VLANs, routing, switching).
Familiarity with Windows Server administration (plus).
Effective communication and teamwork skills.
Willingness to work rotational shifts (nights, weekends, holidays).
Industry certifications such as CompTIA Network+, CCNA, or ISA/IEC 62443 are a plus.
Experience Level
Intermediate.
Job Type & Location
Contract position based out of San Antonio, TX. Fully onsite.
Pay & Benefits
Pay range: $35.00 - $40.00 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Equal Opportunity Statement
TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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