Assistant Manager of Perishables
Hy-Vee, Des Moines, IA, United States
Additional Considerations (if any):**-****At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Assistant Manager Store Operations; Assistant Manager Perishables; Assistant Manager Health Wellness Home**Department:** Grocery**FLSA**: Non-Exempt**General Function**Supervises and coordinates the activities of employees. Ensures that customer’s needs are met.**Core Competencies*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations**Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of: Store Operations, Perishables, and Health Wellness HomePositions that Report to you: All positions except those listed above or designated by the Store Manager**Primary Duties and Responsibilities*** Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.* Makes an effort to learn customers’ names and to address them by name whenever possible.* Assists customers by: (examples include)
+ Escorting them to the products they are looking for.
+ Securing products that are out of reach.
+ Loading or unloading heavy items.
+ Making note of and passing along customer suggestions or requests.
+ Performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves: honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; and is involved in helping the company improve and grow.* Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.* Assists management in determining specific pricing and blends.* Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.* Ensures the store standards for customers service, employee relations, and overall departmental profitability are met.* Ensures compliance with store accounting procedures and reports potential problems.* Oversees building/ground maintenance and all store sanitation and cleanliness to ensure they meet with the store manager and company guidelines.* Uses and understands all hardware and software technology in the store.* Assists in forecasting and reviewing the store labor schedule with the store managers’ guidelines.* Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.* Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.* Directs the ordering of merchandise in their respective areas.* Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.* Assists with replenishing shelf product, designs and constructs displays.* Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and works expected number of hours.**Secondary Duties and Responsibilities*** Determines the motivational needs of employees and provides the appropriate environment.* Recruits and interviews job applicants to recommend or determine employment, and may be involved with the coordination of orientations.* Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).* Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.* Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.* Pursues retail educational opportunities and continuing education whenever possible.* Assists in all areas of the store as needed.* Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals.* Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). Handles cash registers.* Performs other job-related duties and special projects as required.**Knowledge, Skills, Abilities and Worker Characteristics*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.* Ability to do arithmetic calculations involving fractions, decimals, and percentages.* Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.**Education and Experience*** High School or equivalent experience.* One year or more of retail experience including performing the duties of an Service Manager.**Supervisory Responsibilities (Direct Reports)*** Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.* Assists with selecting new employees and acts on employee problems.* Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.**Physical Requirements*** Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.**Equipment Used to Perform Job**Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, fax/copy machine, two wheeler, register computer, use of limited power equipment, delivery vehicle, related store equipment.**Financial Responsibility**Authorized to purchase merchandise and supplies and order repairs on equipment.**Contacts**Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state
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+ Escorting them to the products they are looking for.
+ Securing products that are out of reach.
+ Loading or unloading heavy items.
+ Making note of and passing along customer suggestions or requests.
+ Performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Responsible for perpetuating the fundamental values of the Hy-Vee culture. This involves: honesty; integrity; friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics and morals; dedicated to proving the best products and values; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; and is involved in helping the company improve and grow.* Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.* Assists management in determining specific pricing and blends.* Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.* Ensures the store standards for customers service, employee relations, and overall departmental profitability are met.* Ensures compliance with store accounting procedures and reports potential problems.* Oversees building/ground maintenance and all store sanitation and cleanliness to ensure they meet with the store manager and company guidelines.* Uses and understands all hardware and software technology in the store.* Assists in forecasting and reviewing the store labor schedule with the store managers’ guidelines.* Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.* Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms. Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.* Directs the ordering of merchandise in their respective areas.* Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.* Assists with replenishing shelf product, designs and constructs displays.* Confers with employees and assists in solving problems affecting job duties, productivity, and of established policies and procedures.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and works expected number of hours.**Secondary Duties and Responsibilities*** Determines the motivational needs of employees and provides the appropriate environment.* Recruits and interviews job applicants to recommend or determine employment, and may be involved with the coordination of orientations.* Stays current with market trends and information (i.e.; competition, new products, equipment, and merchandising techniques).* Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.* Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.* Pursues retail educational opportunities and continuing education whenever possible.* Assists in all areas of the store as needed.* Works with department heads and other designated personnel regarding schedules, labor issues, product purchasing, and merchandising to meet their specific goals.* Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). Handles cash registers.* Performs other job-related duties and special projects as required.**Knowledge, Skills, Abilities and Worker Characteristics*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.* Ability to do arithmetic calculations involving fractions, decimals, and percentages.* Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.**Education and Experience*** High School or equivalent experience.* One year or more of retail experience including performing the duties of an Service Manager.**Supervisory Responsibilities (Direct Reports)*** Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.* Assists with selecting new employees and acts on employee problems.* Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.**Physical Requirements*** Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.**Equipment Used to Perform Job**Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, fax/copy machine, two wheeler, register computer, use of limited power equipment, delivery vehicle, related store equipment.**Financial Responsibility**Authorized to purchase merchandise and supplies and order repairs on equipment.**Contacts**Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state
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