Customer Service Representative- Athens, TX
https:/www.scheurer.org/careers/, Athens, TX, United States
Maximus is currently hiring Customer Service Representatives to join our team! In this role, you’ll support our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR, and web-based portals. To ensure your success, Maximus offers paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.
Please note: This is a fulltime, hybrid position.
You will begin on-site for the first week of training, after which you will have the option to work from home. At times, you may be asked to report to our Athens, TX location based on business needs.
This class is scheduled to start on Monday, June 8, 2026.
Why Join Maximus?
Competitive Compensation - Quarterly bonuses based on performance included
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
Paid Time Off Package - Enjoy PTO and Holidays
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
Recognition Platform - Acknowledge and appreciate outstanding employee contributions
Tuition Reimbursement - Invest in your ongoing education and development
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
Professional Development Opportunities - Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
Track and document all inquiries using the applicable systems
Complete associated tasks according to the established guidelines
Meet Quality Assurance (QA) and other key performance metrics
Facilitate the fulfillment of caller requests for materials via mail, email, or download
Transfer/refer consumers to appropriate entities according to the established guidelines
Escalate calls or issues to the appropriate designated staff for resolution as needed
Facilitate translation services for non-English speaking callers according to procedures
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Minimum Requirements
High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience
High School Diploma or GED with 0-1 years\' experience
Able to demonstrate logical problem-solving skills, capacity to multi-task, and proficiency to utilize the client approach to troubleshoot
Proficient in managing repetitive and high-volume calls
Proficient typing skills
Consistently showcases a strong sense of urgency and performs well under pressure
Strong organizational and work prioritization abilities
Skilled in the use of Teams
Fundamental computer proficiency in Windows and/or Mac
Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time)
Training Requirements
Must be able to work onsite first week of training
Must be able to complete classroom and on-the-job training with no time missed
Required Guidelines for Remote Work Environment
Workspace must be quiet, free of distractions, and no background noise
Workspace must be able to hold 2 monitors, laptop, keyboard, mouse, and docking station: Maximus will provide equipment
Web camera is required for all Maximus staff during training, meetings, or as requested by management with expectation of participation, adequate lighting and visibility
Internet must be a traditional, wired high-speed connection such as cable or fiber
Must be able disable modem firewalls to ensure proper VPN and product access
High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload
Required to connect the ethernet cable directly from the modem or router to computer
Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted
Work-from-home staff may be required to work on-site for those who fail to meet the work-from-home guidelines and/or whose performance is not at an acceptable level
Must work and reside within Texas
Must live within 70 miles of site: Athens, Texas
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Please note: This is a fulltime, hybrid position.
You will begin on-site for the first week of training, after which you will have the option to work from home. At times, you may be asked to report to our Athens, TX location based on business needs.
This class is scheduled to start on Monday, June 8, 2026.
Why Join Maximus?
Competitive Compensation - Quarterly bonuses based on performance included
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
Paid Time Off Package - Enjoy PTO and Holidays
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
Recognition Platform - Acknowledge and appreciate outstanding employee contributions
Tuition Reimbursement - Invest in your ongoing education and development
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
Professional Development Opportunities - Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies
Track and document all inquiries using the applicable systems
Complete associated tasks according to the established guidelines
Meet Quality Assurance (QA) and other key performance metrics
Facilitate the fulfillment of caller requests for materials via mail, email, or download
Transfer/refer consumers to appropriate entities according to the established guidelines
Escalate calls or issues to the appropriate designated staff for resolution as needed
Facilitate translation services for non-English speaking callers according to procedures
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems
Minimum Requirements
High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience
High School Diploma or GED with 0-1 years\' experience
Able to demonstrate logical problem-solving skills, capacity to multi-task, and proficiency to utilize the client approach to troubleshoot
Proficient in managing repetitive and high-volume calls
Proficient typing skills
Consistently showcases a strong sense of urgency and performs well under pressure
Strong organizational and work prioritization abilities
Skilled in the use of Teams
Fundamental computer proficiency in Windows and/or Mac
Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time)
Training Requirements
Must be able to work onsite first week of training
Must be able to complete classroom and on-the-job training with no time missed
Required Guidelines for Remote Work Environment
Workspace must be quiet, free of distractions, and no background noise
Workspace must be able to hold 2 monitors, laptop, keyboard, mouse, and docking station: Maximus will provide equipment
Web camera is required for all Maximus staff during training, meetings, or as requested by management with expectation of participation, adequate lighting and visibility
Internet must be a traditional, wired high-speed connection such as cable or fiber
Must be able disable modem firewalls to ensure proper VPN and product access
High-speed internet service is required, with minimum of 20 Mbps download & 5 Mbps upload
Required to connect the ethernet cable directly from the modem or router to computer
Wi-Fi connections through cellular networks, mobile hotspots, fixed wireless, or satellite are not permitted
Work-from-home staff may be required to work on-site for those who fail to meet the work-from-home guidelines and/or whose performance is not at an acceptable level
Must work and reside within Texas
Must live within 70 miles of site: Athens, Texas
#J-18808-Ljbffr